Steven Acebedo
Merkel,TX
Summary
Highly motivated Technician with 30+ years of rental equipment and mechanical experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
18
18
years of professional experience
Work History
Service Manager
United Rentals
Abilene, TX
11.2025 - Current
- Analyzed customer feedback to drive continuous improvement in service offerings.
- Coordinated cross-functional initiatives to enhance operational workflows and productivity.
- Established performance metrics to monitor service quality and ensure compliance with industry standards.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Shop Foreman
United Rentals
Abilene, TX
11.2023 - 11.2025
- Supervised daily operations to ensure compliance with safety standards and regulations.
- Trained and mentored team members on equipment maintenance and repair procedures.
- Coordinated workflow schedules to optimize resource allocation and minimize downtime.
- Implemented process improvements that increased operational efficiency across shop activities.
- Managed inventory control systems to maintain optimal stock levels of parts and supplies.
- Used hand and power tools, equipment, and instruments accurately.
- Managed materials inside shop and at job locations.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
Senior Mechanic
United Rentals
Abilene, TX
05.2008 - 11.2023
- Diagnosed mechanical issues in heavy equipment, ensuring high operational efficiency and safety standards.
- Led maintenance teams to conduct thorough inspections and repairs of rental equipment.
- Implemented preventive maintenance programs, reducing downtime and enhancing service availability.
- Trained junior mechanics on best practices for equipment repair and troubleshooting techniques.
- Assisted management with employee scheduling and workload distribution, ensuring efficient use of resources and timely completion of tasks.
- Delivered exceptional customer service by addressing inquiries, providing accurate repair estimates, and maintaining regular communication throughout the repair process.
- Collaborated with service advisors on repair estimates, ensuring transparent communication with customers regarding costs and timelines.
- Resolved warranty issues promptly by coordinating with manufacturers, minimizing inconvenience to customers.
- Solved complex mechanical issues by utilizing advanced diagnostic tools and troubleshooting techniques.
Education
High School Diploma -
Roscoe High School
Roscoe, TXNo Degree - Criminal Justice
Western Texas Collage
Snyder, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Goal oriented
- Trustworthy and honest
- Staff motivation
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
United Rentals
11.2025 - Current
Shop Foreman
United Rentals
11.2023 - 11.2025
Senior Mechanic
United Rentals
05.2008 - 11.2023
High School Diploma -
Roscoe High School
No Degree - Criminal Justice
Western Texas Collage