Steven Acosta
Woodland,CA
Summary
Driven professional with a proven track record at Costco, enhancing customer satisfaction and team efficiency. Excelled in fast-paced environments, leveraging strong problem-solving and time management skills. Demonstrated expertise in Microsoft Office and a commitment to maintaining high safety and sanitation standards. Skilled in fostering teamwork and delivering exceptional service, contributing to significant operational improvements.
Overview
20
20
years of professional experience
Work History
Food Service Associate
Costco
Woodland, CA
11.2015 - 09.2024
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
- Stocked condiments, beverages, and plates for diners.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions
- Front end cashier for 3 years
- Night merchandise 1 year
- Certified Gas Station personnel
Delivery Driver
Trico Companies
Woodland, CA
08.2004 - 10.2010
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Improved delivery accuracy by diligently checking orders before departure.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
High School Diploma -
Dixon Highschool
Dixon, CA06.2000
Skills
Customer Service
Problem-Solving
Time Management
Attention to Detail
Teamwork and Collaboration
Friendly, Positive Attitude
Multitasking
Excellent Communication
Critical Thinking
Computer Skills Microsoft Office, Excel, Oracle, SAP
Window Installation
Timeline
Food Service Associate
Costco
11.2015 - 09.2024
Delivery Driver
Trico Companies
08.2004 - 10.2010
High School Diploma -
Dixon Highschool