Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Steven Alvarado

Hialeah,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A capable Barback/Bartender passionate about providing exceptional customer service while exceeding customer expectations, maintaining poise, and maintaining a great sense of humor in demanding environments. Strong history of exceptional service in Topgolf's establishment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Bartender

TopGolf
07.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Lead Barback

TopGolf
07.2022 - Current
  • Greeted customers and provided friendly, knowledgeable service.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Replaced empty kegs and soda syrups.
  • Restocked ice, condiments, and snacks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Assisted in setting up and breaking down bar area for special events.
  • Assisted with bussing tables and cleaning up spills.

Education

No Degree - Business Administration

Miami Dade College
Miami, FL
08.2026

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06.2022

Skills

  • Menu Memorization
  • Suggestive Selling
  • Food Running
  • Beverage Preparation
  • Payment Processing
  • Liquor, Beer, and Wine Knowledge
  • Clear and Effective Communication
  • Customer Service
  • New Hire Training
  • Performance Improvement
  • Engaging Personality
  • Organizational Ability

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Obtained Employee of the Month
  • Received a number of recognitions from management staff

Languages

Spanish
Native or Bilingual

Timeline

Bartender

TopGolf
07.2023 - Current

Lead Barback

TopGolf
07.2022 - Current

No Degree - Business Administration

Miami Dade College

High School Diploma -

Barbara Goleman Senior High School

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Steven Alvarado