STEVEN ALVARADO
New York
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Guantanamera
New York, NY
10.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment..
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables efficiently while ensuring timely food delivery.
- Collaborated with kitchen staff to coordinate special requests and dietary restrictions.
Server
La Contenta Oeste
New York, NY
10.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Bartender / Sever
Gauchito 3
Rockville Centre, NY
03.2023 - 09.2024
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Arranged bottles and glasses to create attractive displays.
- Checked customer identification to verify age requirements for alcohol purchases.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Worked closely with wait staff to communicate customer needs during busy shifts.
Server/ Bartender
Tio pepe
New York, NY
05.2017 - 10.2023
- Prepared and served food and beverages to customers.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Resolved customer complaints and inquiries in a timely manner.
- Assisted with training of new staff members.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Processed payments and completed register transactions accurately.
- Filled condiment, salt, and pepper, and napkin containers.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Delivered customer checks and securely processed credit card or cash payments.
Coffee Shop Worker
Kobrick Coffee
New York, NY
03.2019 - 05.2019
- Replenished supplies to maintain adequate stock levels.
- Collaborated with team members to ensure a positive customer experience from start to finish.
- Stocked shelves with products such as cups, lids, syrups and condiments.
- Prepared and served a variety of coffee drinks, teas, and other beverages.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Operated cash registers and handled cash and card transactions.
Cashier
Taqueria Emilio
New York, NY
11.2016 - 03.2017
- Counted and balanced cash drawer at the beginning and end of each shift.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Processed customer orders and ensured the accuracy of their purchases.
- Processed cash, check, and credit cards for customer purchases.
- Operated the POS system efficiently to ensure accurate transactions.
Education
Diploma - Hospitality Management
Escuela Internacional de Turismo
Mexico City11.2015
Skills
- Customer Service
- Strong multitasking
- Highly reliable
- Liquor, beer, and wine knowledge
- Team player attitude
- Patience and Tolerance
- Handling Difficult Customers
- Fast Learner
- Honest and Dependable
LANGUAGES
English - Bilingual
Spanish - Bilingual
Japanese - Beginner
French - Beginner
Timeline
Server
Guantanamera
10.2024 - Current
Server
La Contenta Oeste
10.2024 - Current
Bartender / Sever
Gauchito 3
03.2023 - 09.2024
Coffee Shop Worker
Kobrick Coffee
03.2019 - 05.2019
Server/ Bartender
Tio pepe
05.2017 - 10.2023
Cashier
Taqueria Emilio
11.2016 - 03.2017
Diploma - Hospitality Management
Escuela Internacional de Turismo