STEVEN ANDERSON
Baltimore,MD
Summary
Sales Representative with an exceptional record of being a top performer in a competitive industry. Dedicated to my work and always looking to learn and grow.
Overview
12
12
years of professional experience
Work History
Sales Representative
Breakthru Beverage
Middle River, MD
11.2021 - Current
- Managed a 3.5 million dollar territory consisting of 80 accounts.
- Provided knowledge about liquor and wine represented in the United Division portfolio to my accounts.
- Maintained strong relationships with the customers I represented.
- Trained new sales representatives on how to sell effectively and how to operate the various softwares used for the position.
- Gave sales presentations to accounts on products that I felt would suit their establishment.
- Consistently qualified for every cycle by hitting targeted goals set forth by the company and suppliers.
Bartender
Phillips Seafood
Baltimore, MD
06.2015 - 11.2021
- Crafted high-quality beverages and made recommendations to guests based on seasonal flavors and special menus
- Pivotal staff member in increasing drink sales from 9% to 15% over the period of one year
- Maintained a clean and orderly areas in both casual crab deck and fine dining settings
- Provided guidance and instruction to other team members; stood in for managerial staff when unavailable
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server
Bonefish Grill
Owings Mills, MD
08.2014 - 01.2015
- Acquired vast and continual knowledge of fish, including taste, texture, and origin to ensure guests could make informed decisions about their meals
- Provided insightful recommendations based on customers' tastes and needs, including alcoholic beverages to complement their meal
- Polished glassware, prepared silverware, and maintained clean work and dining areas to provide a desirable atmosphere for all guests
- Assisted in training new servers.
Server
Olive Garden
Westminster, MD
09.2013 - 05.2014
- Multi-tasked to deliver quick and unlimited service to guests in a fast-paced environment
- Maintained other responsibilities in the kitchen including preparing foods, restocking supplies, and keeping all areas clean
- Assisted bartenders, bussers, hosts, ad carry-out personnel to ensure team success and customer satisfaction at all times
- Formed lasting and positive relationships with guests which resulted in repeat business and an overall sense of customer appreciation
- Assisted in training new servers.
Desk Attendant
McDaniel College, Merritt Fitness Center
Westminster, MD
08.2013 - 05.2014
- Greeted all members and checked them into the facility in a timely manner
- Used exceptional multitasking skills to keep gymnasium neat, orderly and sanitary while performing other duties
- Assisted members with equipment, as needed, and ensured that safety protocols were followed
Server
Phillips Seafood
Inner Harbor
06.2013 - 05.2014
- Suggested and provided excellent customer service to a predominantly tourist clientele to include local flavors and chef recommendations
- Completed side work such as preparing beverages, restocking, polishing glassware, and delivering food and beverages to other coworkers' guests
- Served both intimate parties and large groups with ease by determining each customers' needs, without exception, to provide an unforgettable dining experience
Server
Red Lobster
Hanover, MD
06.2012 - 05.2013
- Used strong interpersonal and communication skills to ensure that all guests were accommodated and to identify special requests or allergies
- Obtained knowledge of products and services offered by the restaurant to ensure that guests were highly satisfied and service provided was tailored to their needs
- Worked well with other servers to ensure that all customers felt valued, respected, and attended to
Education
Bachelor of Science - Biology
McDaniel College
Westminster, MD05-2015
Skills
- Sales consultation
- Customer Needs Assessment
- Sales Development
- Customer Service
- Account Management
- Territory sales
- Sales closing
- Revenue Generation
- Customer Retention
- Product management and pricing
- Sales Presentations
- Exceeds sales goals
- New Hire Training
Accomplishments
- Qualified for every cycle (two month periods) since starting with Breakthru Beverage
- Incentive winner for 'Win in Whisky' for most growth in the whisky category
- Incentive winner for most Armand di Brignac sold
- In the top three for Sales Representative of the Year my first year
References
References available upon request.
Timeline
Sales Representative
Breakthru Beverage
11.2021 - Current
Bartender
Phillips Seafood
06.2015 - 11.2021
Server
Bonefish Grill
08.2014 - 01.2015
Server
Olive Garden
09.2013 - 05.2014
Desk Attendant
McDaniel College, Merritt Fitness Center
08.2013 - 05.2014
Server
Phillips Seafood
06.2013 - 05.2014
Server
Red Lobster
06.2012 - 05.2013
Bachelor of Science - Biology
McDaniel College
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