Summary
Overview
Work History
Education
Skills
Timeline
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Steven Arevalo

Whittier,CA

Summary

I am a very loyal, motivated employee with 30+ years of experience in customer service with a focus on excellent coordination and communication skills developing positive relationships. I have proven experience running a department, supervising, training employees, and cash management.

Overview

28
28
years of professional experience

Work History

Dedicated Receiver

B.Kramer, Inc.
Huntington Beach, CA
05.2021 - 04.2023
  • Provide logistic and material support for overnight project team
  • Maintain proper supplies of all building materials and set up special orders as well as transfers of materials between project locations
  • Work with vendors and Project Managers to maintain all POP Vendor Signage
  • Sign off on all completed planograms and provide final photos as verification
  • Provide communication between B Kramer Inc
  • And project vendor (Home Depot)
  • Provide Home Depot guest service support.

Lead

Disneyland
Anaheim, CA
01.2021 - 05.2021
  • Provide leadership support to cast members to include supervising and guest service conflict resolutions
  • Monitor cast members performance through Guest Service Evaluations
  • Provide cash management services by creating deposits and opening/closing location safes
  • Provide cashier services to help process guest lines (Lead By Example)
  • Responsible to balance location registers and safes for over and shortages utilizing Disney cash management system Mantra
  • Maintaining optimal sales floor coverage utilizing Disney CDS (Cast Deployment System)
  • Lead by example to maintain the heritage and traditions of the Disneyland Resort to cast members.

Merchantainer

World of Disney
06.2010 - 05.2021
  • Initiate guest contact to offer specialized guest service turning shoppers into buying guest
  • Maintain thorough knowledge of all aspects of resort information for guest
  • Build on initial sale thru recommendations learned thru open-ended questions (SERVICE/SHARE MODEL)
  • Process Disney Hotel Guest orders throughout the resort and ensure proper same day delivery of packages.

Management

Downtown Disney Stores
01.2010 - 05.2021
  • Achieve department sales goals by providing excellent guest service
  • Manage labor for Downtown locations utilizing Disney Workbrain
  • Support Resort guest service by providing guest resolutions options for both Disney Parks & Hotels
  • Recognizing individual Cast Member's excellent Guest Service utilizing Disney Grape Soda system
  • Support Downtown locations opening duties by verifying cash drawer and safe balances
  • Create CFV (Cash Fund Variances) forms for Disney Leads to maintain location currency balance
  • Create end of day cash deposits for location and scheduling Cash Management pickups (GARDA)
  • Maintain a thorough knowledge of all product and services offered
  • Consistently maintain 'World Class' on stage presentation throughout the resort.

Cast Member

Disneyland
Anaheim, CA
11.2010 - 01.2021
  • Provide customers service shopping support to include answering all merchandise questions and provide recommendations
  • Meet and greet customers in a professional manner
  • Complete all retail sales cashier responsibilities to include balancing the cash register and processing cash, debt, and credit card transactions.

Magnolia/Home Theater and Media Supervisor/Manager

Best Buy
Cerritos, CA
10.1995 - 02.2009
  • Manage daily operations of department and create sales objectives
  • Supervise, train and create/manage grow plans for employees
  • Manage/optimize labor budget
  • Manage merchandising standards (order product; down-stocking; and pricing)
  • Maintain installation appointments thru Installs Inc
  • And Geek Squad
  • Create action plans based on weekly supervisor meetings
  • Work directly with vendors (Samsung; Sharp; Sony; Mitsubishi; Direct TV; LG; and Yamaha)
  • Maintain daily sales audits, analyze results and produce reports.

Merchandising/Inventory Supervisor

Best Buy
Cerritos, CA
10.1995 - 02.2009
  • Shipping and receiving of all product for store
  • Create/maintain department daily/weekly stock audits and maintain warehouse paperwork/manifests
  • Manage weekly product receiving's from vendors and/or warehouse
  • Create/maintain store pricing & planograms and store weekly sales promotions
  • Create action plans based on weekly supervisor meetings
  • Work directly with all sales department's vendors focusing specifically on vendor support dollars.

Media Specialist

Best Buy
Cerritos, CA
10.1995 - 02.2009
  • Support team margin/sales growth
  • Work department weekly/daily checklist based on department schedule/needs
  • Maintain department merchandising standards and maintain pricing throughout the departments
  • Focus on department sale specifics.

Disney Trainer

Share The Legacy
08.2010 - 05.2001
  • Demonstrate thorough knowledge and expertise while instilling 'Disney Pride' into trainees to welcome their continual growth
  • Provide instruction for Disney Guest Service and Cash Management policies
  • Prepare for all trainings
  • Listen actively to trainees and consistently encourage feedback.

Education

Some College (No Degree) - Business Communications

Cerritos College
Norwalk, CA

Skills

  • Excellent written and oral communication skills
  • Accurate, efficient and detail oriented
  • Proficient with Microsoft Office: Word, Excel and Powerpoint
  • Excellent customer service and attendance record
  • 10 Shipping and Receiving experience
  • 25 Sales Management experience with Sales driven companies - Best Buy & Disneyland Resort

Timeline

Dedicated Receiver

B.Kramer, Inc.
05.2021 - 04.2023

Lead

Disneyland
01.2021 - 05.2021

Cast Member

Disneyland
11.2010 - 01.2021

Disney Trainer

Share The Legacy
08.2010 - 05.2001

Merchantainer

World of Disney
06.2010 - 05.2021

Management

Downtown Disney Stores
01.2010 - 05.2021

Magnolia/Home Theater and Media Supervisor/Manager

Best Buy
10.1995 - 02.2009

Merchandising/Inventory Supervisor

Best Buy
10.1995 - 02.2009

Media Specialist

Best Buy
10.1995 - 02.2009

Some College (No Degree) - Business Communications

Cerritos College

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Steven Arevalo