Steven Astudillo
The Bronx,NY
Summary
Driven and decisive Onboarding Coordinator offering 2 years of experience managing teams to deliver compliance and manage onboarding workflows. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
6
6
years of professional experience
Work History
Onboarding Coordinator
The Drivers Cooperative
New York, NY
11.2021 - Current
- Managed the onboarding process for 10,000+ drivers, utilizing JavaScript and SQL to automate workflows, ensuring accurate and timely documentation.
- Orchestrated the setup of the company's CRM, telephone systems, and email systems, facilitating the management of over 1,000 weekly inbound and outbound calls, while also ensuring the team's capability to handle more than 250 email tickets per week with an average resolution time of 19 hours.
- Revised and optimized new driver onboarding workflows, achieving remarkable results by scaling the driver team from 2,800 drivers to over 10,000 drivers within a span of 16 months.
- Effectively managed a team of reliable drivers for a $500,000 contract with the New York City Board of Elections, ensuring seamless transportation of BoE employees during primary and general elections.
- Developed training programs for new drivers on topics such as safety protocols, contractor expectations, policies and procedures.
- Prepared monthly progress reports for management summarizing the status of onboarding initiatives.
Digital Court Reporter
Strategic Communications
New York, NY
10.2018 - 10.2021
- Captured and edited verbatim transcripts for Social Security Disability Hearings, involving claimants filing disability claims, as well as other legal proceedings such as depositions and trials.
- Provided dedicated assistance to an extensive portfolio of over 20 Administrative Law Judges in the tri-state area, ensuring seamless proceedings for Social Security Disability Hearings and other legal matters.
- Played a key role in preparing trial exhibits for preliminary hearings, with a standout accomplishment of organizing and filing 1,200 pages of medical records for an attorney within a single afternoon.
- Successfully adapted to the administrative challenges posed by the COVID pandemic by facilitating remote hearings, allowing judges to work from home while enabling claimants to participate via phone and video call.
- Maintained order during hearings by skillfully moderating interactions, preventing interruptions among parties, and promptly addressing disruptive claimants who posed safety risks, ensuring a secure and focused environment for legal proceedings.
Financial Operations Associate
Manhattan Beer Distributors
The Bronx, NY
05.2017 - 10.2018
- Skillfully processed various customer payments, such as cash, checks, virtual payments, and EFT, with unwavering precision and financial accountability, including a swift and accurate handling of $1.6 million dollars for a wholesale distributor.
- Assisted in the development of new procedures to streamline existing processes while maintaining compliance standards.
- Prepared bank reconciliations on a weekly basis to ensure accurate recording of all transactions.
- Coordinated with other departments such as IT or HR regarding payroll or benefits inquiries.
- Assisted with special projects as needed such as implementing new accounting software systems.
Education
High School Diploma -
All Hallows High School
The Bronx, NY05.2014
Associate of Applied Science - Court Reporting
Alfred State College
Alfred, NYSkills
- Recruitment
- Drug Testing
- Clerical Oversight
- Pre-Employment Screening
- Report Preparation
- Customer Service
- Quality Assurance
- Process Management
- Critical Thinking
- Information Protection
- Talent Acquisition
Languages
Spanish
Professional
Timeline
Onboarding Coordinator
The Drivers Cooperative
11.2021 - Current
Digital Court Reporter
Strategic Communications
10.2018 - 10.2021
Financial Operations Associate
Manhattan Beer Distributors
05.2017 - 10.2018
High School Diploma -
All Hallows High School
Associate of Applied Science - Court Reporting
Alfred State College
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