Steven Bertelli
Grapevine
Summary
Results-oriented server trainer with a strong track record in performance monitoring and inventory management. Adept at enhancing team capabilities and streamlining operations to achieve exceptional service standards.
Overview
8
8
years of professional experience
Work History
Server/ Trainer/ Closer
Brio Tuscan Grille
Southlake
09.2024 - Current
- Provide exceptional service to high volume of daily customers.
- Trained new servers on menu items and service standards to improve customer service quality at Brio Tuscan Grille.
- Monitor server performance during shifts and provide real-time coaching.
- Communicate with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintain a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Provided one-on-one support to help trainees achieve training objectives and improve service proficiency.
- throughout the course duration to identify areas for improvement.
- Managed relationships with local influencers to enhance corporate branding.
- Ensured proper store closure procedures were followed five nights a week by overseeing server side work and polishing duties.
Server/ Captain of the Dinning Room
Sky Creek Kitchen and Bar/ Delta Marriott
Southlake
09.2021 - 06.2024
- Took care of all high end guests in the dining room and PDR.
- Closed the dining room six nights a week, closed the Bar a couple nights a week as a manager.
- When closing the bar I ran all the reports for morning, lunch, and dinner service. Wrote and sent out the Daily to my F&B Director, Hotel Director and the CEOs.
- Made the Server Assistants, Food Runners, and Bar Backs schedules, helped to make the Bar and Server schedule,
- Managed wine inventory and organized wine dinners.
- Acquired skills in French service to enhance guest experiences.
- Scored a 97% with a Marriott secret shopper; was considered phenomenal.
Server/ Server Trainer/ Closer
Cotton Patch Cafe
Grapevine
06.2020 - 08.2021
- Trained new servers on menu and service standards, enhancing team knowledge and service quality.
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Adapted to three different restaurant environments, successfully implementing standards set by original GM.
Server/ Server Trainer/ closer
Marc’s on Main
Grapevine
02.2019 - 04.2020
- Provided training to enhance servers' skills and knowledge.
- Trained behind the bar.
- Handled closing responsibilities to ensure smooth end-of-day operations.
Manager
Tom Thumb Food Stores
Grapevine
08.2018 - 04.2019
- Supervised daily operations of store, ensuring efficient workflow and customer service.
- Trained and mentored staff on best practices and company policies.
- Managed inventory levels, coordinating restocking and product placement.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer complaints, maintaining a positive shopping experience for all patrons.
- Monitored staff performance and addressed issues.
- Oversaw all team members in the store until I turned it over to one of four other store managers.
- Closed and opened store each evening, ensuring readiness for next day.
- Processed all incoming trucks and deliveries, ensuring accurate inventory management.
- Monitored and addressed alarm issues, ensuring safety and compliance during shifts.
Education
TEFL/ Teaching English To Foreign Learners -
Text And Talk Academy
Bangkok, Thailand01-2013
Pipe Welding And Fitting -
Midwest Technical Institute
IL06-2011
High School Diploma -
Edinburg High School
Edinburg, IL05-1996
Skills
- Employee training
- Service standards
- Menu expertise
- Wine service
- Performance monitoring
- Inventory management
- Customer relationship management
Timeline
Server/ Trainer/ Closer
Brio Tuscan Grille
09.2024 - Current
Server/ Captain of the Dinning Room
Sky Creek Kitchen and Bar/ Delta Marriott
09.2021 - 06.2024
Server/ Server Trainer/ Closer
Cotton Patch Cafe
06.2020 - 08.2021
Server/ Server Trainer/ closer
Marc’s on Main
02.2019 - 04.2020
Manager
Tom Thumb Food Stores
08.2018 - 04.2019
TEFL/ Teaching English To Foreign Learners -
Text And Talk Academy
Pipe Welding And Fitting -
Midwest Technical Institute
High School Diploma -
Edinburg High School