Steven Bost

Sherman,TX

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

years of professional experience

Work History

Store Manager /Area Supervisor

Lone Star Food Stores

Sherman, TX

11.2013 - 11.2023

Directed daily store operations, ensuring efficient workflow and high customer satisfaction.
Developed and implemented staff training programs to enhance team performance and product knowledge.
Analyzed sales data to identify trends, optimize inventory levels, and drive promotional strategies.
Managed payroll processes and scheduling to align with business needs while controlling labor costs.
Cultivated strong vendor relationships to negotiate favorable terms and improve product availability.
Led performance reviews, providing constructive feedback and setting goals for team development.
Streamlined visual merchandising standards to maximize product visibility and enhance the shopping experience.
Resolved customer inquiries and concerns promptly, enhancing loyalty through exceptional service practices.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

General Manager

Retro Revolution

Plano, TX

09.2008 - 10.2013

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.

Store Manager

Spencer Gift's

Plano, Tx

12.1998 - 09.2008

Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, account executives, staff, and other store locations
Achieved being in top three for lowest inventory shrinkage in the district
District had 22 stores
Elevated to Training Manager for New Store Managers
Traveled to other stores to help with inventories, clean up, staff shortages and troubleshooting
Assisted District Manager in interviews for New Store Managers.
Organized promotional events to increase product awareness.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.

Education

High School Diploma -

W.H. Adamson High School

Dallas, Tx

12-1978

Skills

Customer Relationship Management (CRM)
Project Management
Employee Performance Management
Inventory Management
Loss Prevention
Administrative Documentation
Goal Setting and Achievement
New Store Setups
Employee Training
Customer service
Problem-solving
Customer relations

Multitasking and organization
Store operations
Store opening and closing
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Shift scheduling
Inventory control
Recruitment and hiring
POS systems
Goals and performance

Timeline