Steven Buchanan
Rock Hill,SC
Summary
I am a passionate and driven professional in the tech industry, dedicated to continuous learning and growth. My experience includes I.T. Support, Inventory Management, Network Security & far more. I am excited about the endless possibilities in the tech world and am eager to contribute my skills and knowledge to drive innovation into the tech industry.
Overview
6
6
years of professional experience
Work History
Application Specialist
Atrium Health
08.2020 - Current
- Monitored applications for issues in connection with maintenance, upgrades and implementations
- Helped resolve more complex issues, tracked open concerns and updated senior staff on progress
- Created reference materials for supported application technologies for use in online and in-person staff training
- Improved user performance by providing training in hardware and software use.
I.T. Apprenticeship
Road to Hire
02.2020 - 08.2020
- Gained experience in basic desktop support activities such as troubleshooting security issues, removing malware, and Windows administrative tools
- Learned and became proficient on internal software systems
- Training included CompTIA A+ review, virtualization, VMWare, telephony, Apple and PC Hardware, call-center support, and endpoint management.
Lead Sales Associate
Staples
06.2019 - 02.2020
- Answered customer’s questions and addressed problems and complaints in person and via phone
- Educated customers on product and service offerings to help make selections that best fit their personal needs
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Recognized by the manager for superior customer service skills and dedication to the team.
Team Lead
Revolutions Bowl
01.2018 - 03.2019
- Responsible for all aspects of customer service in a fast-paced, family bowling, and entertainment venue
- Noticed for hard work and ability to interact with customers of all ages and backgrounds
- Responsible for leading a team of 13 people including training, coaching, and scheduling.
Education
CyberSecurity BootCamp -
University Of North Carolina
Charlotte, NC04.2023
Business Administration -
York Technical College
Rock Hill, SC06.2019
High School Diploma -
Rock Hill High School
Rock Hill, SC06.2018
Skills
- Excellent Verbal & Written Communication
- Professional Presentation Skills
- Customer Education
- End-User Support
Timeline
Application Specialist
Atrium Health
08.2020 - Current
I.T. Apprenticeship
Road to Hire
02.2020 - 08.2020
Lead Sales Associate
Staples
06.2019 - 02.2020
Team Lead
Revolutions Bowl
01.2018 - 03.2019
CyberSecurity BootCamp -
University Of North Carolina
Business Administration -
York Technical College
High School Diploma -
Rock Hill High School
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