STEVEN BUCKNER
Murfreesboro
Summary
Driven and motivated business student with a strong foundation in marketing fundamentals and a genuine passion for the industry. Eager to learn and gain hands-on experience, I excel at quickly grasping new concepts and applying them effectively. With a strong interest in digital marketing and social media strategies, I am excited to contribute my skills in a dynamic business environment while expanding my knowledge and professional growth.
Overview
2
2
years of professional experience
Work History
Associate
Publix
05.2023 - Current
- Participated in team meetings, providing insights to improve operations
- Going beyond the minimum requirements
- Leading other associates to be more effective
- Creative problem-solving, improvised thinking
- Coordinated with vendors to support the timely delivery of materials
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front Desk Receptionist
Columbia State Community College
09.2022 - 05.2023
- Conducting hourly walkthroughs of the building and completing a comprehensive checklist
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Checking in/out library materials, issuing library cards, answering inquiries about library services
- Answering phone calls and providing assistance/ or transferring to the appropriate department
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
HIGH SCHOOL DIPLOMA - US
Summit High School
BBA - Marketing
Middle Tennessee State University
Murfreesboro, TN05-2026
Associate's Degree - Business
Columbia State Community College
Columbia, TN07-2024
Skills
- Customer service
- Time management
- Attention to detail
- MS office
- Creative problem solving
- Researching skills
- Reliable and Dependable
- Basic management skills
Awards
Dale Carnegie Training: Effective Communications and Human Relations
Languages
English
Native or Bilingual
Timeline
Associate
Publix
05.2023 - Current
Front Desk Receptionist
Columbia State Community College
09.2022 - 05.2023
HIGH SCHOOL DIPLOMA - US
Summit High School
BBA - Marketing
Middle Tennessee State University
Associate's Degree - Business
Columbia State Community College
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