Summary
Overview
Work History
Education
Skills
Education Certification
Community Service
Applications Operating Systems
Timeline
Generic

Steven Butler

Corsicana,TX

Summary

A professional with strong technical and communication skills in software support\engineering including database and web application connections.

Experience with application administration, software installations, configurations and diagnostics.

Excellent analytical skills, end user support and customer support management.

Tech-savvy Dev Operations Engineer with in-depth knowledge of SQL and databases. Polished in deploying updates and fixes, building successful tools to reduce error occurrences and conducting root cause analysis.

Overview

22
22
years of professional experience

Work History

Software Engineer

Navy Marine Corps Internet
01.2017 - Current
  • Navy Marine Corps Intranet (NMCI) is a United States Department of the Navy program designed to provide comprehensive, end-to-end information technology (IT) services for the entire Department of the Navy, including both the United States Navy and Marine Corps123. NMCI is one of the largest internal computer networks in the world, serving over 500,000 to 800,000 sailors, marines, and civilian personnel at more than 2,500 locations, primarily in the continental United States, Hawaii, and Japan.
  • Contract maintained by Leidos 2021 - Present
  • Contract maintained by Perspecta 2017 - 2021
  • Responsible for performing the software engineering function, including the design, development, testing, troubleshooting, and debugging of software programs for enhancements and new software-intensive systems and products.
  • Appling appropriate principles, standards, processes, procedures and tools throughout the software development life cycle.
  • Duties include software requirements analysis, analysis of hardware compatibility, development of software products and tools used for design, development and maintenance of infrastructure, and platforms.
  • Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables.
  • Responsible for entire projects or processes within a technical area.
  • Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution.
  • Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.
  • Communicates with internal and client project team members.
  • Works to influence team members regarding solution design, process and/or approaches.
  • Cultivation of a deep understanding and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas.

Technical Support

Independent On-Site Technical Support
01.2014 - 01.2017
  • Company Overview: Self employed
  • Technical assistance provided to home and small business users who were experiencing technical difficulty with their hardware or software.
  • Self employed

SW Technical Support Consultant

Peregrine Systems / HP
01.2003 - 01.2014
  • Peregrine Systems acquired by HP in 2006
  • Delivered first class support to top fortune 100 companies.
  • Conducted monthly reviews of trends in open cases and made recommendations on how to improve the statistics.
  • Updated customers on newly published fixes in order to resolve current issues and/or proactively guard against the potential of future conflicts.
  • Developed resolutions to issues quickly by analyzing cases, looking for trends, or common factors resulting in fewer issues reported by customers.
  • Made technical and/or process recommendations which resulted in improved efficiency and usability.
  • Wrote detailed knowledge articles regarding how to do items for frequently ask questions which reduced time to resolution for customers and fellow team members.
  • Submitted detailed change requests and reports to development for analysis and future product enhancement.

Education

General Studies -

Mesa Community College
San Diego, CA

Skills

  • Skilled in technical applications
  • Clear written communication
  • Software troubleshooting expertise
  • Database management
  • Web application integration
  • Application support and maintenance
  • Software deployment
  • System configurations
  • System diagnostics
  • Problem-solving expertise
  • Technical software education
  • Client support and troubleshooting
  • Customer support coordination
  • Peregrine AssetCenter expertise
  • HP asset management
  • Micro Focus asset management
  • OpenText asset management
  • IT connectivity solutions
  • UCMDB management
  • IBM WebSphere
  • Skilled in Microsoft SQL Server database administration
  • Oracle database management
  • Skilled in Cisco WebEx usage

Education Certification

  • U.S. Security clearance - Secret, current and active, 01/01/2017
  • DoD issued Common Access Card (CAC), 09/30/2019
  • CompTIA Security+ ce, 01/01/2018
  • TSIA Certified Support Professional, 01/01/2011

Community Service

Americorps (NCCC) Nation Civilian Community Corps, San Diego, CA, 01/01/95, 12/31/96

Applications Operating Systems

  • (Peregrine) AssetCenter
  • (HP/HPE/Micro Focus/OpenText) Asset Manager
  • Connect-IT
  • UCMDB
  • Tomcat
  • IBM WebSphere
  • Microsoft SQL Server
  • Oracle RDBMS
  • Cisco WebEx
  • Windows Server
  • Azure
  • Linux


Timeline

Software Engineer

Navy Marine Corps Internet
01.2017 - Current

Technical Support

Independent On-Site Technical Support
01.2014 - 01.2017

SW Technical Support Consultant

Peregrine Systems / HP
01.2003 - 01.2014

General Studies -

Mesa Community College

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Steven Butler