Steven Carnes
Colorado Springs,CO
Summary
Dynamic leader with a proven track record at U Pull and Pay, enhancing operational efficiency and fostering team motivation. Excelled in operations management and customer relations, achieving significant improvements in service quality. Skilled in money handling and mentoring, adept at driving business growth and ensuring compliance with health and safety standards. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Assistant Manager
U Pull and Pay
Colorado Springs, CO
12.2002 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Reduced downtime, conducting regular maintenance checks and balances.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sporting Goods Department Manager
Big R
Falcon, CO
01.2010 - 12.2012
- Collaborated with store management to develop departmental goals, ensuring alignment with overall business objectives.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Spearheaded efforts to maintain a clean, organized, and visually appealing store environment that facilitated smooth shopping experiences for customers.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
Sales Associate
DTC Wine and Spirits
Denver, CO
06.2009 - 07.2010
- Evaluated competitor offerings to stay informed about industry trends and maintain a competitive edge within the market.
- Enhanced customer satisfaction by providing knowledgeable recommendations on wine and spirits pairings for various occasions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Indian Lake High School
Russells Point, OH05-2002
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Operational planning
- Operations Management
- Operational Efficiency
- Training and mentoring
Timeline
Sporting Goods Department Manager
Big R
01.2010 - 12.2012
Sales Associate
DTC Wine and Spirits
06.2009 - 07.2010
Assistant Manager
U Pull and Pay
12.2002 - Current
High School Diploma -
Indian Lake High School