Michael Delio
Holtsville,NY
Summary
Proven leader with extensive experience at Village Idiot Pub, excelling in operations management and team leadership. Demonstrated success in enhancing performance outcomes by empowering staff and streamlining supply chain operations. Achieved significant improvements in customer service and sales, fostering strong relationships for long-term success. Skilled in problem-solving and driving profitability, with a focus on strategic development and accountability.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Village Idiot Pub
Patchogue, NY
07.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Village Idiot Pub
Patchogue, NY
06.2017 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender
Village Idiot Pub
Patchogue, NY
03.2014 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
The University of Tampa
Tampa, FL 06.2016 - 05.2017
Suffolk County Community College
Selden, NY 04.2017 - 05.2018
Towson University
Baltimore, MD 08.2018 - 05.2019
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Timeline
Operations Manager
Village Idiot Pub
07.2022 - Current
Towson University
08.2018 - 05.2019
General Manager
Village Idiot Pub
06.2017 - 07.2022
Suffolk County Community College
04.2017 - 05.2018
The University of Tampa
06.2016 - 05.2017
Bartender
Village Idiot Pub
03.2014 - 06.2017