Steven Castillo
Los Angeles,CA
Summary
Customer Support Specialist with a proven history of enhancing customer satisfaction through effective communication and targeted solutions. Senior College Student at UC Riverside seeking to apply skills and gain experience in the Chemistry Industry. Committed to collaborating with team members and executing tasks efficiently.
Overview
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Membership Service Representative I
Weingart YMCA Wellness & Aquatic Center
Los Angeles, CA
2023.07 - Current
- Assisted members and prospects with inquiries about programs, memberships, and services to enhance customer satisfaction
- Provided tours and met monthly membership sales quotas, contributing to member retention and conducting follow-up prospect calls
- Communicated with staff from all departments and managed opening & closing procedures
- Attended regular staff meeeting and respectfully voiced my ideas & concerns
Youth Sports Assistant
Weingart YMCA Wellness & Aquatic Center
Los Angeles, California
2026.07 - 2026.09
- Engaged with youth to promote teamwork and sportsmanship values
- Assisted in organizing youth sports programs and activities
- Helped set up equipment for games & practices and recorded attendance
- Communicated with parents regarding game schedules, practices and injuries
Education
Bachelor of Science - Chemistry
University of California, Riverside
Riverside, CA 2023.09 - 2026.09
King Drew Magnet High School
Los Angeles, CASkills
- Laboratory techniques
- Data analysis
- TLC Analysis
- NMR Spectroscopy
- Effective Communication
- Customer Service
- Team Collaboration
- Time Management
- Laboratory reporting
- Lab Safety Protocols
- Microsoft Office
Certification
- Adult and Pediatric First Aid/CPR/AED Certified, American Red Cross, 4/4/2026 - 4/4/2028
Timeline
Youth Sports Assistant
Weingart YMCA Wellness & Aquatic Center
2026.07 - 2026.09
Bachelor of Science - Chemistry
University of California, Riverside
2023.09 - 2026.09
Membership Service Representative I
Weingart YMCA Wellness & Aquatic Center
2023.07 - Current
King Drew Magnet High School