Kara Campos
1151 S Walnut St. La Habra,CA
Summary
Adaptable customer service representative known for excellent problem-solving and communication abilities. Experience in managing customer interactions and enhancing service workflows, ready to contribute to exceptional customer experiences and operational success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
U-Haul
Placentia, California
07.2023 - Current
- Assisted customers with rental inquiries and vehicle reservations.
- Provided support in processing customer payments and refunds.
- Resolved customer complaints and ensured satisfaction with services.
- Collaborated with team members to enhance service efficiency.
- Managed inventory of supplies and ensured availability for operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales Associate
Designer Shoe Warehouse
Brea, California
05.2022 - 08.2023
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Processed sales transactions accurately using point-of-sale systems and cash registers.
- Maintained store cleanliness and visual merchandising standards to promote products effectively.
- Collaborated with team members to ensure timely restocking of popular merchandise.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and retention.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Science - Cell And Developmental Biology
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Laboratory techniques
- Data analysis
- Research methodology
- Customer service
- Team collaboration
- Problem resolution
Timeline
Customer Service Representative
U-Haul
07.2023 - Current
Sales Associate
Designer Shoe Warehouse
05.2022 - 08.2023
Bachelor of Science - Cell And Developmental Biology
California State University, Fullerton