Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Garcia

Mineola,NY

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

something greek
West Hempstead, NY
11.2024 - Current
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong customer relationships to encourage repeat business.

Field Manager

Jose Argueta
Uniondale, NY
05.2021 - Current
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented strategic plans to achieve company objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Enhanced team morale and retention through recognition programs and career development opportunities.

Seminar Attendee

Dr. Sarah Mason
Brookhaven, NY
04.2025 - 04.2025
  • I attended a seminar led by Dr. Sarah Mason from Brookhaven National Laboratory, titled "Unraveling Cross-Cutting Mechanisms at Aqueous Interfaces: Advancing Predictive Models for Environmental and Technological Materials." Following the talk.
  • I had the opportunity for a one-on-one conversation with Dr. Mason, during which she shared insights into her research on molecular reactions across various surfaces and environmental conditions.
  • Dr. Sarah Mason discussed her professional journey and the experiences that shaped her career path.
  • Ability to understand and engage with advanced scientific concepts and research topics.
  • Gained through attentive engagement during complex presentations.
  • Demonstrated through initiating one-on-one conversations and building connections with experts.
  • Gained insights into academic and research career paths.

Sophomore Jump Program Participant

STEM Program
Old Westbury, NY
03.2023 - 07.2023

-Exposure to different research areas enhances your understanding of scientific concepts, methodologies, and techniques beyond your specific focus.

- Analyzing and comparing different studies helps you evaluate the strengths, weaknesses, and potential biases in research.

-Many scientific discoveries result from integrating knowledge from multiple fields, allowing you to connect ideas and work effectively in diverse research teams.

Internship Student

Dr. Manya Mascareno
Old Westbury, NY
11.2021 - 02.2023
  • Experience in maintaining a controlled environment for laboratory animals, ensuring their well-being, and following ethical research protocols.
  • Following strict research guidelines and standard operating procedures in handling live animals and conducting experiments.
  • Balancing responsibilities such as cage cleaning, equipment maintenance, and assisting with research procedures efficiently.
  • Working with faculty and researchers to contribute effectively to a research project, following instructions, and reporting observations.

Education

Bachelor of Science - Biochemistry

Mineola High School
New Hyde Park, NY
05-2026

Skills

  • Laboratory techniques
  • Data analysis
  • Regulatory compliance
  • Quality control
  • Customer service
  • Team collaboration
  • Project management
  • Research methodology
  • Problem solving
  • Multitasking and organization
  • Field work experience
  • Professional demeanor

Timeline

Seminar Attendee

Dr. Sarah Mason
04.2025 - 04.2025

Customer Service Representative

something greek
11.2024 - Current

Sophomore Jump Program Participant

STEM Program
03.2023 - 07.2023

Internship Student

Dr. Manya Mascareno
11.2021 - 02.2023

Field Manager

Jose Argueta
05.2021 - Current

Bachelor of Science - Biochemistry

Mineola High School
Diana Garcia
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