STEVEN CHOFLET
Mount Vernon,New York
Summary
Versatile professional with a strong foundation in food service and customer engagement. Proven track record in team leadership, operational management, and staff training across various roles. Dedicated to improving service standards and ensuring high-quality customer experiences in every position.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Harrison, New York
04.2026 - 09.2026
- Supervised daily operations and team performance during peak service hours.
- Trained new staff on food safety and customer service best practices.
- Implemented training programs to enhance staff skills and efficiency.
- Conducted quality checks on food preparation and presentation standards.
- Facilitated communication between team members to support a collaborative work environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
Shift Lead
Toastique
New Rochelle, NY
04.2025 - 02.2026
- Oversaw daily shift operations and coordinated team members to ensure efficient workflow.
- Maintained smooth service operations, contributing to high customer satisfaction.
- Resolved customer concerns and handled issues professionally to enhance customer experience.
- Trained new employees on procedures and service standards.
- Conducted training sessions for over five new employees on company procedures and service standards.
- Supported inventory tracking, restocking, and opening/closing duties.
Barista
Starbucks
New Rochelle, NY
10.2023 - 02.2025
- Accurately prepare and customize 50+ beverage variations
- Maintained efficiency during peak hours while ensuring accurate order fulfillment
- Provided high-quality customer service in fast-paced café environment to enhance customer satisfaction
- Cultivated strong connections with customers to improve their overall experience
Lifeguard
Playland
Rye, NY
05.2023 - 08.2023
- Executed emergency response procedures and enforced safety protocols
- Monitored pool and beach areas to ensure guest safety
- Arranged recreational equipment to improve accessibility for guests and maintained cleanliness of recreational areas to enhance guest experience
Head Food Runner
Orienta Beach Club
Mamaroneck, NY
09.2022 - 05.2023
- Coordinated food delivery operations, ensuring timely and accurate service for guests
- Supported front-of-house operations during peak service hours, contributing to improved guest satisfaction
- Maintained cleanliness and organization of dining area, enhancing guest comfort and facilitating service needs
Brand Representative
Hollister
Yonkers, NY
05.2021 - 01.2022
- Guided customers in product selection and addressed inquiries to enhance shopping experience
- Organized store layout and upheld visual standards to create appealing shopping environment
- Coordinated with team members on inventory management to optimize stock availability
Education
Advanced Regents Diploma -
New Rochelle High School
New Rochelle, NY06-2023
Skills
- Inventory Management
- Staff Training
- Team leadership
- Fast-paced multitasking
- Problem Solving
- Customer engagement
- Detail-oriented
- Interpersonal communication
Personal Information
Title: Customer Experience Specialist
Timeline
Shift Leader
Jersey Mike's Subs
04.2026 - 09.2026
Shift Lead
Toastique
04.2025 - 02.2026
Barista
Starbucks
10.2023 - 02.2025
Lifeguard
Playland
05.2023 - 08.2023
Head Food Runner
Orienta Beach Club
09.2022 - 05.2023
Brand Representative
Hollister
05.2021 - 01.2022
Advanced Regents Diploma -
New Rochelle High School