Steven Clemons, Jr
Indianapolis,US
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
IU Health
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Owner
Clemons Clean, LLC
05.2019 - 05.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Customer Service Representative
ANTHEM Health Services
11.2007 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Northwest High School
Indianapolis, United StatesNo Degree - Business Administration
Indiana Business College
Indiana, United StatesSkills
- Health and safety
- Cleaning and sanitizing
- Responsible and Dependable
- Problem-Solving
- Time Management
- Team Collaboration
- Employee Training
- Crew Supervision
- Custodial machine operation
- Room Setup and Breakdown
- Work Prioritization
- Sanitation Procedures
- Cleaning techniques
Timeline
Customer Service Representative
IU Health
07.2021 - Current
Owner
Clemons Clean, LLC
05.2019 - 05.2021
Customer Service Representative
ANTHEM Health Services
11.2007 - 06.2019
High School Diploma -
Northwest High School
No Degree - Business Administration
Indiana Business College