Steven Coffey
Nashville,TN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
14
14
years of professional experience
Work History
Owner
Groutsmith Of NW Florida
2021.03 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Owner
Groutsmith Of Nashville
2017.05 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Guest Services Concierge
Renaissance Hotel
2010.07 - 2018.10
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Handled high volumes of reservations inquiries efficiently while maintaining professional composure under pressure.
- Improved overall operational efficiency by consistently reviewing and updating standard operating procedures.
- Maintained detailed knowledge of hotel amenities, allowing for accurate promotion of services to guests.
- Developed strong relationships with local businesses to provide exclusive discounts and offers for hotel guests.
- Coordinated transportation arrangements for guests, ensuring punctuality and convenience during their stay.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Facilitated and coordinated transportation services for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Assisted with luggage handling, valet services and concierge services.
Education
No Degree - Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer Relations
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
- Staff Management
- Marketing
- Financial Management
- Sales management
- Entrepreneurial personality
- Strategic Decision-Making
- Negotiation
Timeline
Owner
Groutsmith Of NW Florida
2021.03 - Current
Owner
Groutsmith Of Nashville
2017.05 - Current
Guest Services Concierge
Renaissance Hotel
2010.07 - 2018.10
No Degree - Psychology
Middle Tennessee State University
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