Steven Coy
Moscow Mills,MO
Summary
Professional security expert with proven track record in safeguarding personnel and property. Adept at conducting patrols, managing access control, and responding to incidents promptly. Strong focus on teamwork and achieving operational goals with reliability and adaptability. Skilled in conflict resolution and effective communication.
Dynamic Tow Truck Operator with extensive experience at S&A Towing LLC, excelling in vehicle recovery and customer assistance. Proven ability to manage stressful situations with strong conflict resolution skills. Expertise in flatbed truck operations and safety management, ensuring efficient service delivery and client satisfaction during critical incidents.
Overview
25
25
years of professional experience
Work History
Tow Truck Operator
Fruendly Auto Source
Moscow Mills, MO
09.2021 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed voluntary pick-ups on behalf of business professionals.
- Assisted in logistics in moving vehicles and equipment from auctions, repair shops, body shops, and storage locations.
Tow Truck Operator
S&R Towing LLC
Moscow Mills, MO
01.2021 - 09.2021
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
Tow Truck Operator/Dispatcher Manager/Owner/Operator
S&A Towing LLc
Moscow Mills, MO
11.2010 - 01.2019
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
- Answered roadside assistance calls for tows and other vehicle support.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Streamlined communication between team members by utilizing mobile technology to relay critical information quickly and accurately.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Manufactured Housing Specialist
American Mobile Home Service
Troy, MO
01.2005 - 11.2010
- Provided guidance on installation requirements and processes, helping customers navigate complex permit procedures seamlessly.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Managed a crew of 4 to set up and move homes within a 100 mile radius.
- Hired and trained new employees to learn to set up- tear down and move homes.
Security Forces Member
United States Marine Corps
Kings Bay, GA
04.2000 - 04.2004
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Patrolled grounds to monitor status and safety of premises.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Monitored personnel access and maintained accurate security records.
- Responded to emergency situations quickly and calmly for professional support.
- Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
- Investigated incidents and wrote detailed reports for superior review.
Education
High School Diploma -
Troy Buchanon Hih School
Troy, MO04-2000
Skills
- Flatbed truck expertise
- Recovering vehicles
- Assisting customers
- Lockout kit
- Class A license
- Traffic control
- Stress tolerance
- Safety management
- Conflict resolution
Timeline
Tow Truck Operator
Fruendly Auto Source
09.2021 - Current
Tow Truck Operator
S&R Towing LLC
01.2021 - 09.2021
Tow Truck Operator/Dispatcher Manager/Owner/Operator
S&A Towing LLc
11.2010 - 01.2019
Manufactured Housing Specialist
American Mobile Home Service
01.2005 - 11.2010
Security Forces Member
United States Marine Corps
04.2000 - 04.2004
High School Diploma -
Troy Buchanon Hih School