Steven Cruz
Corona ,NY
Summary
Dynamic bilingual professional with a proven track record at Apple, excelling in high-stress customer service scenarios and adept at problem-solving and adaptive decision-making. Demonstrated ability to enhance customer loyalty through empathetic conflict resolution and effective communication, complemented by a continuous learning mindset and punctuality.
Overview
8
8
years of professional experience
Work History
Shop And Deliver
Shipt
2019.03 - 2024.11
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Performed daily vehicle inspections and completed reports regarding issues with Cars
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed thorough pre-and post-trip inspections to maintain safety standards and prevent breakdowns.
Customer Service Representative
Apple
2017.02 - 2019.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Benjamin N Cardozo High School
Queens, NY2014-06
Skills
- Fluent in Spanish / English
- Strong communication skills
- Effective communication skills
- Heavy lifting
- Continuous learning mindset
- Adaptive decision making
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and reliable
Languages
Spanish
Native or Bilingual
Timeline
Shop And Deliver
Shipt
2019.03 - 2024.11
Customer Service Representative
Apple
2017.02 - 2019.03
High School Diploma -
Benjamin N Cardozo High School