Steven Daniel
San Diego,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
29
29
years of professional experience
Work History
Account Executive
Aig Direct
02.2013 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Customer Service Representative
AT&T
03.1995 - 06.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
San Diego Mesa College
San Diego, CASkills
- Account Servicing
- Contract Negotiation
- Account Management
- Database Management
- Written and verbal communication
- Multitasking
- Self Motivation
Certification
Timeline
Account Executive
Aig Direct
02.2013 - Current
Customer Service Representative
AT&T
03.1995 - 06.2012
High School Diploma -
San Diego Mesa College
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