Hi, I’m
Steven Davis
Richmond,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
years of professional experience
Work History
Teleperformance USA, Casualty InsuranceRichmond, Virginia
Insurance Agent
01.2017 - 08.2020
Job overview
- On a day to basis I handle high volume calls stateside and international regarding billing inquiries, auto and property policy adjustments and consulting.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Covance [Pharmaceuticals
Data Entry Program Representative
10.2014 - 01.2016
Job overview
- Processing 25+ Medical Prescriptions a day utilizing CRM software applications
- Trained 15 associates on Standard Operating Procedures for Data Entry, Voicemail retrieval and Inbound Mail processing
- Maintained liaison with psoriasis and arthritis medical facilities regarding Patient and Co-pay assistance programs.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
World Financial Group, Life Insurance and InvestmentsSan Diego, CA
Life Insurance Agent
11.2009 - 12.2015
Job overview
- Interview, train and mentored over 28 qualified individuals in a diversified marketing financial services organization on recruiting and sales tactics regarding Cash Value Life Insurance products
- Ensured proper licensing, anti-money laundering practices and licensing renewal prerequisites were met for junior associates.
United States Marine Corps, Honorably Discharged
Transportation Dispatcher and Operator
01.2003 - 01.2011
Job overview
- Oversaw bookkeeping and dispatching operations for towing, hauling and roadside assistance services, including supervising 20 employees.
- Documented services performed, operations information and dispatch details in system.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Education
Kaplan University
07.2014
University Overview
Achieved Life Insurance and Annuities renewal continuing education obligations to renew the State of California’s Life Insurance Only bi-annual requirements
The Art Institute of San Diego
Bachelor’s of Science degree from Audio Production
06.2014
Skills
- Customer Follow-Up
- Policy Adjustment Knowledge
- Insurance Customization
- Verbal and Written Communication
- Data Input
- Microsoft Office
- Attention to Detail
- Multitasking and Prioritization
- Friendly and Outgoing
- Driving and Transportation
Timeline
Insurance Agent
Teleperformance USA, Casualty Insurance
01.2017 - 08.2020
Data Entry Program Representative
Covance [Pharmaceuticals
10.2014 - 01.2016
Life Insurance Agent
World Financial Group, Life Insurance and Investments
11.2009 - 12.2015
Transportation Dispatcher and Operator
United States Marine Corps, Honorably Discharged
01.2003 - 01.2011
Kaplan University
The Art Institute of San Diego
Bachelor’s of Science degree from Audio Production
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