Steven Ponce De Leon
Norwalk,CA
Summary
Dynamic Shift Leader Manager at Angelina's Famous Pizza, recognized for enhancing cash handling accuracy and fostering team performance through effective training. Skilled in staff scheduling and workplace safety, I excel at resolving customer complaints and adapting to challenges, ensuring high satisfaction levels while maintaining brand loyalty.
Overview
2
2
years of professional experience
Work History
Shift Leader Manager
Angelina's Famous Pizza
02.2019 - 02.2021
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06-2012
Skills
- Staff scheduling
- Workplace safety
- Team management
- Blender 3d Graphics
- Graphic Design
- Ai content developement
- Video Editing
- Computer Hardware
- Windows OS
Timeline
Shift Leader Manager
Angelina's Famous Pizza
02.2019 - 02.2021
High School Diploma -
Norwalk High School
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