Steven Doster
Paulding,OH
Summary
Experienced account manager and farm operations professional with a strong background in customer service, equipment operation, and relationship building. Known for organization, time management, and dependable follow-through.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Loan Officer
Antwerp Exchange Bank
Antwerp, Ohio
01.2025 - Current
- Examined financial statements to evaluate borrower capacity and repayment ability.
- Guided clients through loan steps and explained terms and conditions clearly.
- Maintained regular communication with clients to address inquiries and provide timely updates.
- Analyzed market trends to inform strategic lending decisions.
Farming
Family Farm
Paulding, Ohio
03.1992 - Current
- Executed planting schedules and techniques to enhance crop yield.
- Cultivated crops across family farm fields using seasonal planting schedules.
- Operated farm equipment for plowing, seeding, and harvesting tasks.
- Inspected livestock daily to ensure optimal health and welfare.
- Maintained barns, fences, and storage areas to support farm operations.
- Mixed feed and prepared supplies for animals and field work.
- Selected seed, fertilizer, and tools for family farm operations.
Ag Sales Account Manager
Kennfeld Group/Truland
Woodburn, IN
02.2016 - 12.2024
- Developed sales strategies aligned with account goals and market needs.
- Managed client portfolios and fostered long-term relationships that supported account growth.
- Engaged with customers to identify needs and deliver tailored solutions that increased satisfaction.
- Negotiated contract terms with clients and internal stakeholders.
- Resolved customer inquiries efficiently, contributing to high customer satisfaction ratings.
- Trained junior staff on account management processes and client communication.
Parts Manager
Kennfeld Group
Woodburn, Indiana
03.2006 - 02.2016
- Managed parts ordering across locations, ensuring timely delivery and accuracy in fulfillment.
- Maintained optimal inventory levels to ensure timely availability of parts.
- Monitored stock levels and implemented reorder strategies to minimize shortages.
- Coordinated vendors for pricing, availability, and delivery timing.
- Supported service department with correct parts selection.
- Conducted regional sales calls, promoting parts and services to enhance client engagement.
- Cultivated relationships with key accounts, contributing to increased sales growth in the region.
Service Manager
Liechty Farm Equipment
Paulding, Ohio
02.2005 - 03.2006
- Led service team to achieve optimal productivity and meet performance targets consistently.
- Implemented streamlined processes to enhance workflow and reduce service turnaround time.
- Facilitated communication between clients and service team to align expectations and improve service delivery.
- Updated clients regularly on service progress and equipment status to enhance transparency and trust.
- Supervised equipment repair operations to ensure adherence to quality and safety standards.
- Managed warranty claims process to ensure timely resolutions and adherence to company policies.
Parts Associate
Liechty Farm Equipment
Paulding, Ohio
06.1994 - 02.2005
- Sourced tractor and combine parts through dealer catalogs and inventory systems to meet customer needs.
- Collaborated with vendors to locate hard-to-find agricultural parts, enhancing inventory availability.
- Assisted farmers and technicians at Liechty Farm Equipment parts counter
- Conducted regular audits of inventory, identifying discrepancies and implementing corrective actions.
- Executed shipping and receiving tasks while ensuring adherence to safety and quality standards.
- Processed returns, credits, and warranty parts for dealership records
Education
Associate of Applied Science - Mobile And Industrial Hydraulics
The Ohio State University
Wooster, OH05-1995
High School Diploma -
Paulding Exempted Village Schools
Paulding, OH05-1992
Skills
- Account management
- Customer service
- Data entry
- Time management
- Equipment repair
- Heavy machinery operation
- Farm equipment operation
- Forklift operation
Certification
- Class A CDL/ with DOT physical
- Dale Caregie Sales Certification
- Forklift Certified
- OSHA Safety Training
Timeline
Loan Officer
Antwerp Exchange Bank
01.2025 - Current
Ag Sales Account Manager
Kennfeld Group/Truland
02.2016 - 12.2024
Parts Manager
Kennfeld Group
03.2006 - 02.2016
Service Manager
Liechty Farm Equipment
02.2005 - 03.2006
Parts Associate
Liechty Farm Equipment
06.1994 - 02.2005
Farming
Family Farm
03.1992 - Current
Associate of Applied Science - Mobile And Industrial Hydraulics
The Ohio State University
High School Diploma -
Paulding Exempted Village Schools