Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Steven Fagnani

Crofton,MD

Summary

Dynamic supervisor with a proven track record at Stanley Steemer, enhancing team productivity through effective training and mentoring. Expert in project management and customer service, I improved client satisfaction by swiftly addressing concerns and ensuring compliance with safety protocols. Committed to maintaining high standards and fostering a collaborative work environment.

Overview

12
12
years of professional experience

Work History

Supervisor

Self Esteem (stanley Steemer)
06.2013 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Water Restoration Technician

Self Esteem (STANLEY STEEMER)
06.2013 - Current
  • Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
  • Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
  • Collaborated with insurance adjusters to expedite claims processing for clients affected by water damage incidents.
  • Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
  • Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
  • Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
  • Ensured project success with thorough documentation of job progress, expenses, and customer communication.
  • Adhered to EPA and OSHA regulations.

Education

High School Diploma -

Bowie High School
Bowie, MD

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Project management
  • Policy enforcement
  • Project planning
  • Inventory oversight
  • Safety protocols

Interests

  • Outdoor Recreation
  • Playing Sports

Certification

IICRC

mold restoration

water restoration

Advance drying restoration

Timeline

Supervisor

Self Esteem (stanley Steemer)
06.2013 - Current

Water Restoration Technician

Self Esteem (STANLEY STEEMER)
06.2013 - Current

High School Diploma -

Bowie High School
Steven Fagnani