Steven Ferguson
Midlothian,VA
Summary
Detail-oriented professional known for implementing process improvements and driving operational excellence. Skilled in training staff and ensuring safety compliance, contributing to a collaborative team culture and higher performance metrics.
Overview
20
20
years of professional experience
Work History
Service Center Manager
RL Carriers
Colonial Heights, VA
01.2025 - Current
- Managed daily operations and logistics within service center environment.
- Supervised and trained staff to ensure compliance with safety protocols.
- Implemented process improvements to enhance efficiency and service delivery.
- Coordinated scheduling and routing for optimal resource allocation.
- Analyzed performance metrics to identify areas for operational enhancement.
- Fostered a positive team culture focused on collaboration and customer satisfaction.
Service Center Manager
FedEx Freight
Colonial Heights, VA
03.2021 - 01.2025
- Led daily operations, ensuring adherence to safety protocols and company policies.
- Streamlined service center processes to enhance efficiency and reduce turnaround times.
- Mentored staff on best practices for customer service and operational excellence.
- Implemented training programs, improving team performance and skill levels.
- Analyzed operational workflows, identifying areas for cost reduction and process improvement.
Service Center Manager
FedEx Freight
Huntington, WV
10.2018 - 03.2021
- Enhanced customer satisfaction through effective issue resolution and communication strategies.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Developed strategic initiatives to drive growth and improve overall service quality.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
Operations Supervisor
FedEx Freight
Hagerstown, MD
03.2011 - 10.2018
- Supervised daily operations to ensure compliance with safety and quality standards.
- Led team in optimizing workflow processes, enhancing efficiency and productivity.
- Trained and mentored staff on operational procedures and best practices.
- Developed training programs focused on operational excellence and employee development.
Ammunition Specialist
United States Army Reserve
Kenova, WV
03.2006 - 03.2014
- Managed ammunition supply chain operations ensuring timely distribution and compliance with safety regulations.
- Conducted inspections and quality assurance checks on ammunition, maintaining high standards of accuracy and reliability.
- Trained junior personnel in ammunition handling procedures, enhancing team efficiency and safety awareness.
- Developed and implemented inventory management systems to optimize storage and retrieval processes for munitions.
Education
Certificate - Organizational Leadership
Warrior Leadership Course
Ft. Dix, NJ06-2011
High School Diploma -
Mountaineer Challenge Academy
Kingwood, WV12-2005
Certificate - Ammunition & Inventory Management
United States Missle And Munitions Academy
Huntsville, AL10-2007
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
Timeline
Service Center Manager
RL Carriers
01.2025 - Current
Service Center Manager
FedEx Freight
03.2021 - 01.2025
Service Center Manager
FedEx Freight
10.2018 - 03.2021
Operations Supervisor
FedEx Freight
03.2011 - 10.2018
Ammunition Specialist
United States Army Reserve
03.2006 - 03.2014
Certificate - Organizational Leadership
Warrior Leadership Course
High School Diploma -
Mountaineer Challenge Academy
Certificate - Ammunition & Inventory Management
United States Missle And Munitions Academy