Steven Fernandez
Summary
Dynamic manager with a solid background in customer service and team training. Skilled in time management and relationship building, consistently leading my team to exceed performance standards.
Overview
16
16
years of professional experience
Work History
Managing Bartender
Paddywagon Irish Pub
12.2015 - Current
- Led daily operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored staff to enhance teamwork and performance standards.
- Analyzed customer feedback to drive menu improvements and promotional strategies.
- Streamlined scheduling processes to improve labor efficiency and employee satisfaction.
- Developed and enforced operational procedures to maintain compliance with health regulations.
Bartender
Himmarshee Public House
10.2010 - 11.2015
- Crafted signature cocktails and maintained high-quality beverage standards.
- Managed bar inventory and organized supplies for efficient service.
- Trained new staff on drink preparation and customer service protocols.
- Ensured compliance with health and safety regulations during service.
Education
High School Diploma -
Cypress Bay High School
Weston, FLSkills
- Problem-solving
- Guest relations
- Attention to detail
- Conflict resolution
- Handling difficult customers
Timeline
Managing Bartender
Paddywagon Irish Pub
12.2015 - Current
Bartender
Himmarshee Public House
10.2010 - 11.2015
High School Diploma -
Cypress Bay High School