Steven Fe3rrell
Wesley Chapel
Summary
Resilient leader known for exceptional stress tolerance and time management. Experience in high-pressure environments, effectively coordinating teams and managing operations to achieve safety and quality standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Realtor
LPT Realty
Wesley Chapel, FL
10.2023 - Current
- Facilitated property showings and open houses to engage potential buyers.
- Conducted market analysis to determine competitive pricing strategies for listings.
- Developed marketing materials, including brochures and social media content, to attract clients.
- Negotiated offers and contracts between buyers and sellers to ensure favorable terms.
- Built relationships with clients through exceptional customer service and follow-up communication.
- Collaborated with mortgage lenders and title companies to streamline transaction processes.
Digital Manager
Walmart
Stratford, CT
07.2023 - 07.2024
- Analyzed KPIs such as On-Time Pickup, Order Accuracy, Customer Satisfaction (CSAT), and Digital Sales Growth to identify performance gaps and implement corrective actions.
- Supervised, trained, and coached associates on digital tools, fulfillment processes, and customer service standards.
- Collaborated cross-functionally with store leadership, supply chain, and tech teams to enhance digital customer experience.
- Managed labor planning and scheduling for digital teams to align staffing with order volume and service level expectations.
- Managed daily operations for high-volume digital orders, optimizing workflows to support peak demand periods (e.g., holidays, major sales events).
Area Manager
Amazon
West Palm Beach, FL
01.2022 - 05.2023
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff, fostering a culture of continuous improvement.Coached, managed, and developed a team of 70-120 Amazon associates
- Oversaw daily operations: receiving, sorting, and out-loading an average of 50,000 packages per shift
- Communicated policies to my team and acted as their primary information source - maintaining compliance, consistency, and taking corrective action when needed
- Created, managed, and supported recognition programs
- Supported all Amazon safety programs and OSHA compliance to ensure a safe work environment for all associates
- Created correspondence, presentations, spreadsheets, developed tracking systems and communicated with others using Microsoft Office Programs, Quip, and other various Amazon Web Services (AWS programs)
Emergency Communications Dispatcher
Boynton Beach Police Department
Boynton Beach, FL
11.2013 - 12.2020
- Answered 911 calls, texts, and TTY/TTD responding appropriately to the nature of the emergency
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures
- Coordinated via radio and phone with other agencies, as well as responders during mutual aid events
- Managed an average of 1200-1500 calls per month, delivering telephone assistance and treatment recommendations to public and hospital staff with various medical conditions
- Trained & developed new employees in maintaining company safety protocols, emergency phone and radio communication, dispatch operations, & emergency protocols
- Recognized and awarded as a top performer.
Firefighter
United States Air Force, USAF
Columbus, MS
06.2008 - 06.2012
- Responded to emergency calls, executing firefighting techniques and rescue operations effectively.
- Driver/Operator for P-19, P-19 Stryker, P-22, P-30, P-18
- Worked with various types of military aircraft
- Conducted operations on flightlines while consistently communicating with air traffic control and dispatch
- Assessed nature and extent of fire, condition of buildings, danger to adjacent buildings and water supply status to determine crew or company requirements
- Trained new hires on fire grounds, truck and pumping operations, and administrative duties
- Used analytical skills to process information and solve operational problems through implementing cross-functional teams and tasks
Education
Master of Science - Organizational Leadership
National University
La Jolla, CA01-2027
No Degree - Fire Academy
Pasco-Hernando State College
Dade City, FL04-2026
BBA - Business Administration And Finance
Columbia Southern University
Orange Beach, AL04-2016
Associate of Science - Fire Science
East Mississippi Community College
Columbus, MS04-2010
No Degree - Air Force Fire Academy
Louis F. Garland Fire Academy
San Angelo, TX10-2008
Skills
- Stress tolerance and resilience
- Relationship building
- Time management
- Decision-making
- Personnel management
- Growth mindset
- Strategic thinking
- Authenticity
Accomplishments
- Life saver award for aiding and instructing a 12 year old with CPR on his mom, helping save her life
- Created employee programs boosting morale and engagement
- Dispatcher of the month x7
- Led engagement program at Amazon for East Coast Division
Certification
EMT - 0067-9732-7740
CPR - 265414761137
Languages
English
Native or Bilingual
Timeline
Realtor
LPT Realty
10.2023 - Current
Digital Manager
Walmart
07.2023 - 07.2024
Area Manager
Amazon
01.2022 - 05.2023
Emergency Communications Dispatcher
Boynton Beach Police Department
11.2013 - 12.2020
Firefighter
United States Air Force, USAF
06.2008 - 06.2012
Master of Science - Organizational Leadership
National University
No Degree - Fire Academy
Pasco-Hernando State College
BBA - Business Administration And Finance
Columbia Southern University
Associate of Science - Fire Science
East Mississippi Community College
No Degree - Air Force Fire Academy
Louis F. Garland Fire Academy