Summary
Overview
Work History
Skills
Timeline
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Steven Fittje

Deerfield Beach,FL

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Attentive Assistant Store Manager offering over 17 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

BJS
Fort Ld , Fl
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Assistant Store Manager

Lowes Home Improvment
Boca Raton, FL
10.2006 - 08.2023
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Restaurant Manager

Nicks on the ocean
Deerfield Beach, FL
01.1999 - 04.2006
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Skills

  • Strategic Planning
  • Business Development
  • Loss Prevention
  • Performance Evaluations
  • Cost Control
  • Verbal and Written Communication
  • Customer Service and Engagement
  • Employee Scheduling
  • Department Oversight
  • Staff Management
  • Issue Resolution
  • Pricing and Markdowns
  • Vendor Management
  • Staff Supervision
  • Team Building and Leadership
  • Shift Scheduling

Timeline

Assistant Store Manager

BJS
10.2023 - Current

Assistant Store Manager

Lowes Home Improvment
10.2006 - 08.2023

Restaurant Manager

Nicks on the ocean
01.1999 - 04.2006

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Steven Fittje