Steven Floyd
Lexington,OK
Summary
Dynamic Assistant Manager with a proven track record at Walmart, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and effective staff training, resulting in improved sales growth. Skilled in inventory management and conflict resolution, fostering a positive work environment that drives employee engagement and satisfaction.
I strive to work hard at everything I do. Whether that be at home, for my family, or at work. I enjoy to learn and always want to better myself. I excell with fast paced environment and do well under pressure. With my daughter having Autism it has taught me patience, giving people grace, and never taking a day for granted. When I step into a roll I put 120% of myself into the role!
Overview
12
12
years of professional experience
Work History
Assistant Manager
Soulmans BBQ
Mabank, TX
07.2024 - 09.2025
- Assisted in daily operations by supporting team members in achieving departmental goals.
- Coordinated schedules and tasks to ensure efficient workflow and timely project completion.
- Conducted research on best practices to enhance operational processes and service delivery.
- Facilitated training sessions for new staff, ensuring adherence to company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Logistics Team Leader
Academy Sports Outdoors
Terrell, TX
12.2022 - 07.2024
- Led team in achieving operational goals through effective communication and collaboration.
- Trained staff on product knowledge and customer service best practices to enhance performance.
- Streamlined inventory management processes to improve efficiency and reduce errors.
- Coordinated daily tasks and schedules to ensure optimal workflow among team members.
- Implemented sales strategies that improved customer engagement and satisfaction levels.
- Fostered a positive work environment by promoting teamwork and employee development initiatives.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
- Implemented process improvements that streamlined order fulfillment and reduced operational costs.
- Conducted regular audits of logistics processes, ensuring adherence to industry regulations and best practices.
- Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.
- Collaborated with sales teams to accurately forecast demand patterns, adjusting inventory levels accordingly for maximum availability without excess stockholding costs.
- Maintained accurate records of all logistics-related documents such as invoices, purchase orders, packing lists, shipping labels for easy retrieval during audits or dispute resolution processes.
- Streamlined warehouse operations for increased productivity through effective team management and organization.
- Conducted regular safety inspections of warehouse facilities and equipment to minimize incidents of workplace accidents or property damage.
- Managed inventory levels to verify availability of stock for customer orders.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Studied data to identify trends and patterns in transportation activity.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Created reports to provide insights into logistics operations and performance.
- Monitored and adjusted inventory levels according to demand.
- Monitored performance of logistics operations to identify areas for improvement.
Assistant Manager
Walmart
Garland, TX
03.2014 - 12.2022
- Developed reports summarizing operational activities, contributing to data-driven decision-making.
- Collaborated with cross-functional teams to streamline communication and improve project outcomes.
- Monitored inventory levels, assisting in procurement processes to maintain stock availability.
- Provided customer support by addressing inquiries and resolving issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in daily operations by supporting team members in achieving departmental goals.
- Coordinated schedules and tasks to ensure efficient workflow and timely project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Elementary School Teaching
Lakeview Centennial High School/Eastfield College
Mesquite, TX06.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Staff supervision
- Task delegation
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Sales growth
- Policy enforcement
- Employee performance evaluations
- Cost reduction
- Cost control
- Schedule oversight
- Business administration
- Budgeting and finance
- Financial management
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Inventory management
- Compliance
- Scheduling and coordinating
- Professional and courteous
- Multitasking and organization
References
-Ricardo Torres
-Steven Waller (214) 557 2378
-Gene Burns (817) 205 2329
Timeline
Assistant Manager
Soulmans BBQ
07.2024 - 09.2025
Logistics Team Leader
Academy Sports Outdoors
12.2022 - 07.2024
Assistant Manager
Walmart
03.2014 - 12.2022
Associate of Science - Elementary School Teaching
Lakeview Centennial High School/Eastfield College