Steven Fulco

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Upheld company policies and implemented standards fairly.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Developed and implemented comprehensive salesperson training program.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
• Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
• Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Seasoned general sales manager with a proven track record of sales, operations, leadership and sales training. Top decision maker, quick thinker, honest and reliable.

SKILLS: sales team development

Supervision and training

Performance assessment

Recruitment and hiring

Team leadership

Policy / program development

EXPERIENCE:

Directed day to day sales operations for Subaru / Volkswagen

employee maintenance / enrollment

sales training/enrollment

inventory control and monthly allocation

Oversee all facility inspections and factory standards.

Oversee all employee programs and assign supporting roles to staff.

started and administered a mentor program for younger candidates entering the auto industry for the first time.