Steven Fuller
Pickerington,OH
Summary
Strategic leader in terminal operations focused on service delivery enhancement and regional volume growth. Managed operating budgets while optimizing terminal flow and ensuring safety compliance. Expertise in resource optimization and continuous improvement driving facility performance in intermodal logistics.
Overview
19
19
years of professional experience
Work History
Regional Hub Manager, Ohio Valley Terminal Operations
Norfolk Southern
Columbus, OH
10.2021 - 05.2026
- Lead the rapid reactivation of a 2+ year idled terminal, bringing the facility from concept to fully operational within one month. Directed all phases of the launch, including contractor sourcing, train plan redesign, lift equipment deployment, terminal flow optimization, systems integration, and facility remediation.
- Orchestrated a 57% increase in terminal volume across the region by enhancing service delivery, digitizing regional safety audit procedures, and advancing a proactive safety culture.
- Identified two critical contractual gaps, capturing an additional $2M in annual revenue and earning company Spot Awards for exceptional financial oversight and cost savings.
- Administered $32M operating budget across 6 intermodal terminals, utilizing SAP to control operational costs, oversee vendor selection, manage service contracts, and ensure accurate invoice processing.
- Managed high-volume terminal inventory and throughput, overseeing 1,300+ daily gate transactions and safe loading and unloading of 1,000+ containers from railcars.
- Directed a workforce of 200+ contracted employees and coordinated terminal activities for over 600 outside drayage truckers per day, actively enforcing strict adherence to facility rules and safety regulations.
- Executed strategic load planning with enterprise Terminal Operating Systems (TOS) to maximize slot utilization on double-stack and conventional railcars, ensuring timely routing and departure of all containers and trailers.
- Enforced rigorous AAR and FRA safety standards, directing the inbound and outbound securement of 15 trains across the region, conducting securement verifications, and ensuring strict adherence to federal regulations for safe train movements, hazardous material placarding, billing accuracy, and leak response.
Operations Manager
Norfolk Southern
Columbus, OH
04.2014 - 10.2021
- Championed rollout of terminal systems (Loadplan, YMS, Intermodal Drayage Express) as lead Subject Matter Expert, collaborating with software developers to enhance operational efficiency.
- Successfully cut average driver dwell time by over 10 minutes and earned company Spot Awards for flawless project execution.
- Managed annual operational budgets, aligning terminal goals with corporate financial targets while ensuring adherence to cost control standards.
- Trained, motivated, and supervised railroad and contracted personnel, establishing high standards for safety and optimizing coordination with Transportation, Mechanical, and Network teams.
- Opened two new Intermodal facilities and expanded the Columbus terminal twice, developing operational and design plans to successfully support 60% facility volume growth.
Assistant Operations Manager
Norfolk Southern
Memphis, TN
01.2012 - 04.2014
- Coordinated daily operations to optimize efficiency and align with team objectives.
- Managed inter-departmental communication to streamline workflow processes.
- Assisted in training new staff on company procedures and safety protocols.
- Developed reports tracking operational performance and resource allocation.
- Implemented process improvements to enhance operational effectiveness across teams.
- Facilitated problem-solving sessions to promptly address operational challenges.
- Oversaw inventory management, ensuring adequate supply levels for uninterrupted operations.
Office Manager
Parsec Inc.
Columbus, OH
12.2010 - 01.2012
- Coordinated schedules and meetings for employees and customers to ensure seamless operations.
- Oversaw inventory management and procurement processes for office supplies.
- Implemented administrative procedures to boost overall office efficiency.
- Facilitated interdepartmental communication to enhance collaboration.
- Developed and enforced office policies to improve organizational effectiveness.
- Maintained filing systems for records, correspondence, and documents.
- Managed phone calls, emails, mail routing, and courier services efficiently.
- Assisted with recruiting, onboarding, and training of new employees.
Load Planner
Parsec Inc.
Columbus, OH
07.2009 - 12.2010
- Planned and executed outbound railcar loading using terminal systems, ensuring correct blocking, minimal delays, and maximum equipment utilization.
- Conducted inbound and outbound train consist inspections for unit accuracy, damage, and securement to ensure compliance with railroad safety standards.
- Managed AGS gate system transactions and conducted inventory audits, resolving discrepancies to ensure operational accuracy.
Gate Clerk
Parsec Inc.
Columbus, OH
08.2007 - 07.2009
- Verified shipping documents for compliance with company policies.
- Processed incoming and outgoing cargo at facility gate.
- Coordinated with drivers to optimize traffic flow at entry points.
- Maintained accurate records of all gate transactions and vehicle entries.
- Assisted in training new clerks on gate procedures and operations.
- Operated computerized systems for tracking inventory and personnel movements.
- Monitored security cameras to ensure adherence to safety protocols.
Education
Coursework toward Business Administration -
Columbus State Community College
ColumbusSkills
- Intermodal operations management
- Terminal operating systems
- Yard management systems
- High-volume inventory control
- Strategic load planning
- Hazmat compliance
- Safety protocol development
- Analytics and dashboards
- Equipment maintenance
- Contract negotiation
- Enterprise budgeting
- Cross-functional leadership
- Federal & State Agency Compliance Management
Timeline
Regional Hub Manager, Ohio Valley Terminal Operations
Norfolk Southern
10.2021 - 05.2026
Operations Manager
Norfolk Southern
04.2014 - 10.2021
Assistant Operations Manager
Norfolk Southern
01.2012 - 04.2014
Office Manager
Parsec Inc.
12.2010 - 01.2012
Load Planner
Parsec Inc.
07.2009 - 12.2010
Gate Clerk
Parsec Inc.
08.2007 - 07.2009
Coursework toward Business Administration -
Columbus State Community College