Hi, I’m
Steven Garrison
Nampa,ID
Summary
Highly Motivated and self-directing 8 year IT technician with Customer support and experience in Installation, hardware, software and procurement. Duties included purchasing, installing, maintaining, analyzing and upgrading pc peripherals. Analyzing and diagnosing hardware and software problems to patch or repair. I have a high attention to detail and a very quick learner when it comes to new experiences. I am a team player with good communication skills in both oral and written. I am always ready to learn new things and meet new people every day.
Objective: Looking to get started back with Information Technician Support.
Overview
9
years of professional experience
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPersonal development programsWork History
Westside PizzaNampa
Assistant Manager
07.2023 - Current
Job overview
- Manage phone calls and takeout orders
- Delivered orders to patrons requested locations
- Performed closing duties such as cleaning floors and cashier closeout.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Franz BakeryBoise, Nampa
Store Clerk/Cashier
09.2023 - 02.2024
Job overview
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provide checkout of customer's purchases at register
- Handled cash with high accuracy and took care to check bills for fraud.
- Provide assistance with unloading delivery truck
- Perform closing duties such as cleaning floors, bathrooms and fronting items
- Manage closing out end of day till.
Pennant ServicesEagle
Procurement Specialist
03.2021 - 08.2023
Job overview
- Supported incoming calls and customers needs including, computer issues, printers, android and apple phones
- Collaborated with Telco and network team on desk phone and network issues
- Oversaw all hardware being assigned or relocated using Smartsheet and Asset Sonar
- Managed terminated users equipment returns
- Reconditioned physical hardware and shipped out appropriately
- Assembled new employee desks.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Monitored pricing trends and negotiated pricing to optimize profitability.
PerspectaMeridian
Help Desk Technician
08.2020 - 01.2021
Job overview
- Supported incoming calls from the Navy Military branch in need of assistance with computers, Peripherals and mobile phone issues
- Implemented tickets in HP service manager system.
Door DashTreasure Valley
Door Dash Delivery Driver
05.2020 - 01.2021
Job overview
- Secured orders for either pickup or drop off to customer's location.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
Loose PricesMeridian
Tablet Repair Technician
07.2019 - 05.2020
Job overview
- Diagnosed issues with Android tablet
- Diagnosed and repaired problems with electrical and mechanical systems.
- Implemented repairs and replaced hardware as needed
- Analyzed all software to locate issues to patch.
- Tested systems, noting issues and completing preventive maintenance.
Beggs PharmacyPryor
Pharmacy Delivery Driver
04.2019 - 07.2019
Job overview
- Managed orders for delivery of home medical equipment to residents in the surrounding areas
- Maintained oxygen equipment at customer's residency
- Supported customers over phone or in person with setup or questions about any equipment.
City of JayJay
Volunteer Firefighter
02.2018 - 02.2019
Job overview
- Responded to emergency calls both medical and fire related
- Collaborated with other cities in fire mitigation.
- Diagnosed and located hazardous materials and other sources of fires.
- Assisted with regular maintenance of firefighting equipment.
Grand Gateway Economic Development AssociationBig Cabin
Network Technician
07.2017 - 02.2019
Job overview
- Accommodated networking when in need of assistance
- Managed calls and emails for all work orders
- Implemented new computers, printers and fax machines
- Managed company website by keeping it up to date.
Hard Rock Hotel and Casino TulsaCatoosa
Housekeeping Porter
04.2015 - 05.2017
Job overview
- Managed all rooms that were vacant and implemented housekeeping
- Accommodated housekeepers in any needs (ex: needing towels, sheets, soap, cleaners, trash or dirty linen
- Responded to patrons needs
- Maintained cleanliness of all lobbies and staircases.
Education
Owasso High SchoolOwasso, OK
High School Diploma
05.2014
Skills
- Office Equipment
- Technical Support
- Microsoft office
- Customer Service
- HP Service Manager
- Android OS
- Windows 7/10/11
- Help Desk
- Troubleshooting
- Active Directory
- Desktop Support
- Software Troubleshooting
- Procurement management
- Soldering
- Operating Systems
- Organizational Skills
- Retail Operations
- Computer Skills
References
Robert Ladehoff (Current Manager)
Phone: 928-300-8545
Emalee Yates (Past Supervisor)
Phone: 208-275-9994
Jordan Bowers (Past Co-Worker)
Phone: 208-809-6749
Brandon Baer (Past Co-Worker)
Phone: 208-880-1910
Nicholas Clark (Past Co-Worker)
Phone: 208-250-0381
Timeline
Store Clerk/Cashier
Franz Bakery
09.2023 - 02.2024
Assistant Manager
Westside Pizza
07.2023 - Current
Procurement Specialist
Pennant Services
03.2021 - 08.2023
Help Desk Technician
Perspecta
08.2020 - 01.2021
Door Dash Delivery Driver
Door Dash
05.2020 - 01.2021
Tablet Repair Technician
Loose Prices
07.2019 - 05.2020
Pharmacy Delivery Driver
Beggs Pharmacy
04.2019 - 07.2019
Volunteer Firefighter
City of Jay
02.2018 - 02.2019
Network Technician
Grand Gateway Economic Development Association
07.2017 - 02.2019
Housekeeping Porter
Hard Rock Hotel and Casino Tulsa
04.2015 - 05.2017
Owasso High School
High School Diploma