Michelle Padilla
San Gabriel,CA
Summary
Customer service representative with 20 years of experience in managing customer relations and resolving issues. Proven ability to communicate effectively and utilize computer applications to enhance service delivery. Focused on improving customer satisfaction through problem-solving and teamwork. Committed to fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Big Lots
Duarte, California
07.2020 - 01.2023
- Supervised daily operations and staff performance in diverse retail environments.
- Assisted with inventory management, ensuring organized merchandise on sales floor.
- Trained new employees on company policies and operational procedures to enhance efficiency.
Receptionist
MediaLithographics
Commerce, California
02.2008 - 04.2014
- Greeted visitors warmly and directed them to appropriate departments.
- Managed multi-line phone system, routing calls efficiently to staff.
- Scheduled appointments and maintained accurate calendar for office operations.
Closer/Funder
Wells Fargo
Riverside, California
03.2003 - 06.2007
- Managed client interactions to facilitate loan closings efficiently.
- Reviewed and verified documentation for compliance with banking regulations.
- Collaborated with team members to streamline closing processes and improve efficiency.
Education
Some College (No Degree) - Psychology
University of Phoenix
Pasadena, CASkills
- Inventory management
- Retail operations
- Visual merchandising
- Customer relationship management
- Data inputting
- Data entry
- Multi-line phone system operation
- Typing speed
- Filing systems
- Office equipment
- Scanning documents
- Copying documents
- Mail processing
Timeline
Assistant Manager
Big Lots
07.2020 - 01.2023
Receptionist
MediaLithographics
02.2008 - 04.2014
Closer/Funder
Wells Fargo
03.2003 - 06.2007
Some College (No Degree) - Psychology
University of Phoenix