Steven G. Kurtz
Colorado Springs
Summary
Detail-oriented Mortgage Loan Coordinator with a strong focus on operational efficiency and customer service. Played a key role in processing over $500 million in loans closing, ensuring compliance with regulatory guidelines. Proven ability to collaborate effectively across teams and manage the loan application process while addressing borrower inquiries promptly.
Overview
26
26
years of professional experience
Work History
Mortgage Loan Coordinator
TRINITY HOME LONES
08.2019 - 08.2024
- I played a crucial role in the mortgage industry by assisting borrowers, loan officers, and other professionals involved in the loan origination process.
- Originated over 50 loans totaling $25 million in five years.
- Ensured smooth and efficient loan application and closing processes.
- Received loan applications from borrowers and reviewed for completeness and accuracy.
- Verified the information provided, such as employment history, income, assets, and liabilities.
- Prepared and organized loan documentation, application forms, credit reports, income verification documents, bank statements, and property appraisals.
- Acted as point of contact between borrowers, loan officers, underwriters, and other parties involved in the loan process.
- Collaborated with title companies, attorneys, and other parties involved to schedule the closing date.
- Resolved last-minute issues or concerns during the loan process.
- Demonstrated knowledge of various loan guidelines, particularly for VA loans.
- Delivered exceptional customer service by promptly responding to borrower inquiries, addressing concerns, and guiding them through the loan process.
- Explained loan terms and requirements, helping borrowers understand their obligations and assisting them in making informed decisions.
Manager
ACCULADE FITNESS GYM
07.2018 - 07.2019
- Oversaw daily operations to ensure smooth functionality and service delivery.
- Delivered customer service support, resolving inquiries and fostering client satisfaction.
- Coordinated monthly membership registrations, enhancing client onboarding experience.
- Build customer relationship
- Educate Fitness goals and equipment
- Processed billing deposit transactions
- Conduct nightly audits
- Monthly supply orders and cleaning products
- Maintained 15,000 square foot facility
Administrator
ELEVATION MEDICAL SUPPLY
09.2017 - 06.2018
- Promoted and demonstrated medical equipment to healthcare professionals, enhancing product adoption in clinical settings.
- Built and maintained strong relationships with healthcare professionals to ensure ongoing support and collaboration.
- Analyzed market trends, competitor activities, and customer needs to develop targeted sales strategies, driving alignment with market demands.
- Meeting sales targets and revenue goals.
- Trained on product features and benefits to effectively represent them to clients.
Manager
SPRINT/NEXTIAL STORE
09.2010 - 08.2017
- Recruited, trained, and retained employees, enhancing team stability and performance.
- Maximized team performance through consistent feedback and coaching for store and new managers, fostering a collaborative environment.
- Identify, develop, and leverage existing talent to support the growth and profitability of the store.
- Partner with the District Manager of Sales to develop plans that support performance needs and career growth for myself and direct reports.
- Utilized internal reporting to analyze business trends and develop strategies, driving improvements in store performance.
- Effectively communicate weekly expectations, sales tactics, operational updates, and organizational changes.
- Managed all sales, operations, and mobile experts.
- Monitor and control all aspects of Sprint operational compliance and inventory controls within my store.
Assistant Manager
KING PIN LANES
01.1999 - 01.2010
- Managed daily operations of 24-lane center, improving guest experience through streamlined processes.
- Manage day to day operations such as floor management, scheduling, planning, and communicating.
- Generate and manage center revenue through planning, selling, budgeting, and labor control.
- Engaged retail bowlers to boost league participation and promote specials, enhancing community involvement.
- Recruit, hire, and train team members in their respective areas.
- Coordinated cross-departmental meetings to evaluate team performance and align on operational goals.
- Facilitated a welcoming atmosphere for guests, aiming for top-tier service.
- Coordinated weekly orders for food, parts, and supplies to maintain inventory.
Education
Associates - Business management
Pikes Peak Community College
Colorado Springs, CO01-2007
High School Diploma -
Thomas B. Doherty High School
Colo Spgs, Colo01-2004
Skills
- Project management
- Database management
- System creation
- Organizational support
- Teamwork
- Employee development
- Communication
- Interpersonal skills
- Quick learner
- Dependable
- Self-motivated
- Work ethic
Timeline
Mortgage Loan Coordinator
TRINITY HOME LONES
08.2019 - 08.2024
Manager
ACCULADE FITNESS GYM
07.2018 - 07.2019
Administrator
ELEVATION MEDICAL SUPPLY
09.2017 - 06.2018
Manager
SPRINT/NEXTIAL STORE
09.2010 - 08.2017
Assistant Manager
KING PIN LANES
01.1999 - 01.2010
Associates - Business management
Pikes Peak Community College
High School Diploma -
Thomas B. Doherty High School
References
Upon Request