Steven Glaude
axtell
Summary
Reliable and detail-oriented individual with a background in customer service and correctional operations. Demonstrates strong adaptability and effective communication skills, committed to delivering exceptional service and maintaining safety in all interactions.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Waco, TX
06.2025 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries and product information.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions securely.
Correctional Officer
State of California Department of Corrections
Vacaville, CA
11.2003 - 12.2024
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of cells and common areas for contraband and security breaches.
- Responded promptly to incidents and emergencies, maintaining control and safety within the facility.
- Assisted in managing inmate behavior through effective communication and conflict resolution techniques.
- Collaborated with law enforcement and emergency services during critical situations to enhance response efforts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Booked new inmates into facility and processed inmates for release.
Education
Associate of Science - Computer And Information Sciences
Heald College
CA06-2002
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Lowes Home Improvment
06.2025 - Current
Correctional Officer
State of California Department of Corrections
11.2003 - 12.2024
Associate of Science - Computer And Information Sciences
Heald College