Steven Grosklos

• Provided outstanding customer service by utilizing effective communication strategies.
• Addressed customer inquiries promptly, ensuring exceptional satisfaction and support.
• Utilized CRM software to track interactions and manage customer support.
• Responsible for quoting all equipment.
• Cold calling via phone and email.

The controller of the company just eliminated eight positions from five different departments 3/31/26 citing payroll cuts. I, being the least seniority in the Sales Division was one of the casualties. That being said, I am very eager to get back to work.

• Delivered exceptional customer service while managing product inventory and sales routes.
• Executed efficient delivery schedules, ensuring timely product availability for clients.
• Maintained accurate records of sales transactions and customer interactions to improve service quality.

Full Circle Snacks was an exclusive Distributor of Utz Quality Foods. Route included supermarkets like Sam's Club and Giant Eagle as well as small neighborhood convenience stores. I left this position do to needing knee surgery

• As development specialist, I worked in the field with distributors, covering 33 states. Products supported and promoted consisted of biodegradable industrial hand cleaners, soaps, and sanitizers.
• Average travel was 80% of calendar year.
• Conducted Monday team meetings with management and route sales representatives, presenting sales techniques of each specific product, and the sales revenue growth plan for the week.
• Identify four routes to attack that week, and specifically target 20 non-program accounts daily for brief sales presentations.
• Increased sales revenue for Woodbine Products customers by 20-80% per weekly growth plan.
• Managed company money well beneath guideline limits while booking all travel and accommodations.

• Worked one on one and in small groups with children with behavioral disorders at High School and elementary school levels, with majority of time spent at elementary schools.
• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Assisted teachers in classrooms that had disruptive and sometimes volatile children.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Helped resolve client problems quickly with superior customer service.
• Attended advanced training sessions and conferences to increase product knowledge and productivity
• Managed approximately 80 accounts and increased revenue by acquiring new customers and determining needs to offer relevant products.
• Identified client needs, built relationships and overcame objections to drive sales.
• Sold fine wines and imported as well as micro-brewed domestic beers.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages to serving staffs and bar staff.
• Enhanced territory operations through successful cold-calling.

• Sold fine wines and imported as well as micro-brewery beers.
• Opened new territories for Cincinnati based company in Summit, Stark, Portage, and Medina counties by cold calling customers, building a base of 75 plus accounts.
• Resolved concerns with products or services to help with retention and drive sales.
• Cultivated and strengthened account relationships to achieve and exceed company targets.
• Performed required travel for training and scheduled events.
• Created strategic brand building events to promote current product portfolio.

Metamora was acquired by Heidelberg Distributing and absorbed into their portfolio.

• Handled all customer relations in the back end of business.
• Resolved customer complaints in regards to their vehicles.
• Upsold accessories and kits for Land Rover and Range Rover vehicles.
• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Managed and submitted all warranty claims.

• Traveled throughout assigned territory to leverage leads and visit existing customers.
• Developed and presented educational pitches detailing practical and financial product benefits.
• Often spending the better part of the week overnight in the community I was working, maximizing the amount of hours and customers seen.
• Sold personal disability and life insurance to self employed farmers and contractors.