Steven Guillory-Smith
Chula Vista,CA
Summary
Dynamic and results-oriented professional with a proven track record at SeaWorld Parks & Resorts, adept in customer service and problem-solving. Excelled in enhancing service quality and safety, achieving high customer satisfaction. Skilled in multitasking and fostering team growth, demonstrating a strong work ethic and communication skills in fast-paced environments.
Developed leadership and organizational skills in fast-paced environments, with focus on team efficiency and safety. Proficient in problem-solving and effective communication, ensuring smooth operations and high team performance. Looking to transition into new field, bringing strong foundation in team management and operational oversight.
Energetic and detail-focused individual with knack for effective team coordination and problem-solving. Understanding of operational procedures and safety protocols, equipped with strong communication and organizational skills. Committed to ensuring seamless operations and achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Food Service Worker
SeaWorld Parks & Resorts
06.2024 - 12.2024
- Developed and maintained positive relationships with customers to enhance service.
- Monitored food quality and freshness throughout day.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Crew Chief
Discount Tire
04.2023 - 04.2024
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Enforced strict safety protocols to protect crew members.
- Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
Front End Associate
Walmart
01.2022 - 11.2022
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Worked flexible schedule and extra shifts to meet business needs.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Patrick Henry High School
San Diego, CA06-2020
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Positive attitude and energy
- Flexible schedule
- Fast-paced environment
- Team oriented
- Heavy lifting capacity
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Service Worker
SeaWorld Parks & Resorts
06.2024 - 12.2024
Crew Chief
Discount Tire
04.2023 - 04.2024
Front End Associate
Walmart
01.2022 - 11.2022
High School Diploma -
Patrick Henry High School
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