Steven Haack
Lawrence,KS
Summary
Results-driven leader with a 30-year track record in advancing service quality for individuals with disabilities. Successfully developed and implemented quality assurance procedures that improved service delivery and compliance outcomes, while effectively training staff on regulatory standards and best practices. Strong advocate for building collaborative relationships with stakeholders.
Overview
9
9
years of professional experience
Work History
Director of Quality Assurance
Honey Bee Community Services, Inc.
Overland Park, Kansas
03.2024 - 09.2026
- Created and managed an efficient system of processes, procedures, and standards for evaluating the quality of products and services.
- Developed quality assurance procedures enhancing service delivery.
- Conducted training for staff on quality standards and compliance regulations.
- Completed internal audits to check quality control practices.
- Reviewed service results to support alignment with regulatory guidelines.
- Reviewed incident reports to identify trends and recommend corrective actions.
- Implemented process changes to ensure optimal performance levels.
- Evaluated existing processes to identify improvement opportunities in efficiency, effectiveness, and accuracy.
Quality Assurance Coordinator
Mosaic of Northeast/North Central Kansas
Kansas City, Kansas
11.2021 - 02.2024
- Provide integral mission support for regional leadership and operations team members to ensure delivery of quality HCBS services.
- Evaluate the capacity and effectiveness of program operations, identify trends in quality of care, and respond to findings with recommendations for the enhancement of services.
- Tracked and reported effectiveness of department programs and services using customer surveys, quality assurance reports, outcome of efforts, and person-centered assessment tools.
- Conducted internal investigations of compliance issues, identified critical control points and preventive measures, and developed compliance reports and quality of care responses for Kansas Managed Care and state oversight agencies, including KDADS and DCF.
- Identified organizational training needs and developed tools for professional development.
- Maintain records through effective utilization of the Agency's Electronic Health Record System (Therap).
Day Service Coordinator/ Quality Assurance
WillowTree Supports, Inc.
01.2018 - 11.2021
- Supervision of service delivery and assistance with oversight of operations for nearly 70 individuals receiving HCBS day habilitation and vocational support services.
- Contributed to person-centered support planning, annual assessments, and MCO service plan meetings to enhance individualized care.
- Lead trainer for agency Direct Support Professionals on HCBS services, person centered support planning/implementation, abuse, neglect, and exploitation, rights, and positive behavioral supports.
- Provided feedback to leadership and Direct Support Professionals to ensure compliance with federal, state, county, and agency regulations.
- Facilitated client referrals to appropriate agency services, and complete client intake for accessing agency services.
- Agency representative for community forums, business groups, disability councils, civic or government committees for the promotion and inclusion of persons with disabilities.
- Coordinate and facilitate ongoing community integration and engagement of persons served; including volunteer and competitive employment.
Education
High School Diploma -
Bowling Green State University
Bowling Green, OHSkills
- Quality improvement
- Quality control frameworks
- Process improvement
- Incident management
- Therap Electronic Health Record Systems
- Microsoft Office Suite
- Google Workspace
- Foxit
- Adobe
- Problem solving
- Administrative procedures
Volunteer Work
- Human Rights Committee Member, CMS, Inc. 2026
- CDDO Counsel of Community Members, Committee Chairman, Wyandotte County, 2023-2024
- Girl Scouts of America, 2013
- Blue Valley School District Health Careers Program, Volunteer Coordinator/Liaison, 2003, 2006
- C.L.O. Volunteer Coordinator For The City Of Overland Park, 2003, 2006
- Johnson County Meals On Wheels Program, 2003, 2006
Training/Certifications
- KDADS: DD Case Managers Certification- KSTRAIN
- Challenging Behavior Management- Relias
- Conflict De-escalation- Relias
- First Aid/CPR
- Abuse, Neglect, Exploitation
- Rights and Responsibilities
- Investigations
- Person-Centered Support Planning
- Positive Behavioral Supports
- Bloodborne Pathogens
- HIPPA
Disclaimer
References available upon request
Timeline
Director of Quality Assurance
Honey Bee Community Services, Inc.
03.2024 - 09.2026
Quality Assurance Coordinator
Mosaic of Northeast/North Central Kansas
11.2021 - 02.2024
Day Service Coordinator/ Quality Assurance
WillowTree Supports, Inc.
01.2018 - 11.2021
High School Diploma -
Bowling Green State University