Strong Work Ethic
Steven Harms
Server
Scottsdale,AZ
Summary
Dynamic and dependable hospitality professional with extensive experience across various roles, including a managerial position at Cien Agaves. Excels in guest engagement and high-volume dining, demonstrating a strong work ethic and exceptional communication skills. Proven track record in improving service quality and efficiency, with a keen focus on detail and team collaboration.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Server - Manager
Cien Agaves
09.2018 - Current
- Train servers on order management, food service quality and how to build rapport with guests, improving restaurant yelp rating by .5 stars.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Continuously performs in top 75% of server sales for restaurant.
Server
Outback Steakhouse
01.2018 - 09.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
Busser
Four Peaks
03.2016 - 09.2018
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Supported team members with additional tasks, promoting a positive work environment.
Delivery Driver
NYPD
01.2011 - 03.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server
IHOP
02.2009 - 01.2010
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ 08.2022 - 12.2023
Certificate - Video Game Design
Arizona State University
Tempe, AZ 08.2022 - 12.2023
Skills
Hospitality service expertise
High-volume dining
Guest Engagement
Suggestive Selling
Detail Oriented
Order Accuracy
Food safety understanding
Exceptional communication
Team Player
Timeline
Bachelor of Arts - English
Arizona State University
08.2022 - 12.2023
Certificate - Video Game Design
Arizona State University
08.2022 - 12.2023
Server - Manager
Cien Agaves
09.2018 - Current
Server
Outback Steakhouse
01.2018 - 09.2018
Busser
Four Peaks
03.2016 - 09.2018
Delivery Driver
NYPD
01.2011 - 03.2012
Server
IHOP
02.2009 - 01.2010
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