Steven Harms
Server
Scottsdale,AZ
Summary
Dynamic and dependable hospitality professional with extensive experience across various roles, including a managerial position at Cien Agaves. Excels in guest engagement and high-volume dining, demonstrating a strong work ethic and exceptional communication skills. Proven track record in improving service quality and efficiency, with a keen focus on detail and team collaboration.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Server - Manager
Cien Agaves
2018.09 - Current
- Train servers on order management, food service quality and how to build rapport with guests, improving restaurant yelp rating by .5 stars.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Continuously performs in top 75% of server sales for restaurant.
Server
Outback Steakhouse
2018.01 - 2018.09
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
Busser
Four Peaks
2016.03 - 2018.09
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Supported team members with additional tasks, promoting a positive work environment.
Delivery Driver
NYPD
2011.01 - 2012.03
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server
IHOP
2009.02 - 2010.01
Education
Bachelor of Arts - English
Arizona State University
Tempe, AZ 2022.08 - 2023.12
Certificate - Video Game Design
Arizona State University
Tempe, AZ 2022.08 - 2023.12
Skills
Strong Work Ethic
Hospitality service expertise
High-volume dining
Guest Engagement
Suggestive Selling
Detail Oriented
Order Accuracy
Food safety understanding
Exceptional communication
Team Player
Timeline
Bachelor of Arts - English
Arizona State University
2022.08 - 2023.12
Certificate - Video Game Design
Arizona State University
2022.08 - 2023.12
Server - Manager
Cien Agaves
2018.09 - Current
Server
Outback Steakhouse
2018.01 - 2018.09
Busser
Four Peaks
2016.03 - 2018.09
Delivery Driver
NYPD
2011.01 - 2012.03
Server
IHOP
2009.02 - 2010.01