Steven Hoff
Upper Darby
Summary
Achieved high client satisfaction through proactive relationship management and effective communication. Improved operational efficiency by mentoring teams and implementing best practices in biomedical technology. Enhanced service delivery by conducting comprehensive facility inspections for compliance and safety.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Biomedical Technician 3 / Lead
Intermed Group
Philadelphia, PA
2026 - Current
- Conducted routine maintenance and calibration on biomedical equipment to ensure optimal performance.
- Assisted in troubleshooting medical devices, improving response time for repairs and minimizing downtime.
- Collaborated with healthcare professionals to understand equipment requirements and enhance service delivery.
- Documented service records accurately, ensuring compliance with regulatory standards and best practices.
- Achieved seamless account management through independent oversight. Strengthened customer relationships and streamlined scheduling of vendor and in-house repairs and calibrations.
Lead tech -accounts manager
Ge health care -Jefferson center city
Philadelphia, US
03.2019 - 08.2025
- Developed and implemented structured feedback processes with clients to refine service offerings and boost customer satisfaction.
- Performed calibrations and repairs on a range of medical equipment, enhancing safety and reliability through regular maintenance.
- Identified and leveraged client data insights to drive upselling and cross-selling efforts, contributing to revenue growth.
- Facilitated effective account management by coordinating teams across functions to optimize client service and support.
- Engaged with key clients to understand requirements and foster enduring partnerships through consistent support and communication.
Field Service Manager/ Accounts Manager
Quality Medical Group
South Plainfield, NJ
06.2011 - 06.2018
- Performed annual and semi-annual facility inspections for over 100 contracts in PA, NJ, DE, MD, VA. Established a bar code system that tracked all equipment serviced and notified of upcoming service dates. Interviewed and trained new hires. Performed field service calls and delegated to appropriate technicians. Maintained customer relations.
Facility Manager
Quality Medical Group
Pennsauken, NJ
05.2007 - 06.2011
- Created daily work orders and equipment priorities. Trained new hires on various types of equipment. Maintained customer relations. Completed employee payroll.
Biomedical Technician
Quality Medical Group
Philadelphia, PA
06.2005 - 06.2007
- Performed repairs and maintenance on various equipment- apnea monitors, oxygen concentrators, feeding pumps, ventilators. Ensured equipment was cleaned and disinfected. Maintained and calibrated testing equipment.
Driver
Quality Medical Group
Philadelphia, PA
06.2003 - 06.2005
- Performed delivery of medical equipment and supplies to various facilities. Maintained customer relations. Updated supervisors on the status of repairs, scheduled inspections and customer concerns.
Education
Non-Degree Program - Course certificate
Liquid oxygen school caire
Certificate - undefined
Airsep oxygen concentrator school
Certificate - undefined
Zevex enteral feeding pump
Associates of Arts - Business Administration
Strayer University
Bensalem, PA, USASkills
- Account Management Expert
- Team Coordination Expert
- Technical Troubleshooting Expert
- Time Management Expert
- Adaptability Expert
- Safety Compliance Expert
- Leadership Skills Expert
- Relationship Building Expert
- Medical Equipment Knowledge Expert
- Problem Solving Expert
Certification
Certification of completion- Helios Liquid Oxygen, Devilbiss Concentrators, Zevex feeding pumps, Airsep concentrators.
Timeline
Lead tech -accounts manager
Ge health care -Jefferson center city
03.2019 - 08.2025
Field Service Manager/ Accounts Manager
Quality Medical Group
06.2011 - 06.2018
Facility Manager
Quality Medical Group
05.2007 - 06.2011
Biomedical Technician
Quality Medical Group
06.2005 - 06.2007
Driver
Quality Medical Group
06.2003 - 06.2005
Non-Degree Program - Course certificate
Liquid oxygen school caire
Certificate - undefined
Airsep oxygen concentrator school
Certificate - undefined
Zevex enteral feeding pump
Associates of Arts - Business Administration
Strayer University
Biomedical Technician 3 / Lead
Intermed Group
2026 - Current