Steven Ingram
Oklahoma City,OK
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica Inc
10.2021 - 12.2024
- Provide customer service online using several programs, chats, video & phone calls
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers
Truck Driver
Ursa Major Corporation
07.2017 - 03.2020
- Truck driver, CDL A
- USPS contract
- Safely drive truck, help maintain truck, emergency and safety equipment on truck and trailer
- Haul US mail on a dedicated route
- Load and unload mail at USPS distribution centers
- Use scanners, GPS and computers
Truck Driver
Stout Transportation
05.2017 - 07.2017
- Truck driver
- CDL A
- Safely drive truck, help maintain truck, emergency and safety equipment on truck and trailer
- Job was pulling 53' refrigerated trailers, hauling chicken to CA, picking up produce in CA and back to OK
- Make sure loads are secured
- Some driver loading and unloading
- Operate forklifts, powered and manual pallet jacks
- Use GPS, scanners and computers
- Dealt with brokers & load boards
Truck Driver
Clay Ranch Trucking
12.2016 - 05.2017
- Truck driver
- Safely drive truck, help maintain truck, emergency and safety equipment on truck and trailers
- Load and unload trailers at times, using forklifts, manual and power pallet jacks
- Pulling 53' refrigerated trailers
- Mostly hauling beef or pork to western states and picking up produce to bring back to OK or TX
- Used onboard GPS, Scanner and computer
- Dealt with brokers and load boards
Truck Driver
Adventure Enterprises
09.2016 - 12.2016
- Truck driver
- CDL A
- Safely drive truck, pulling belly dump and end dump trailers
- Hauling rock, sand, dirt, Etc
- Mostly oil field and construction site work, hauling in whatever product they need
Truck Driver
Greatwide
06.2016 - 09.2016
- Truck driver
- Class A CDL
- Safely drive truck
- Help maintain truck and safety equipment
- Haul groceries from AWG distribution center in OKC to grocery stores in OK, TX, AR, MO & KS
- Unload groceries, using forklifts, manual and electric pallet jacks, make sure loads are secured
- Pick up back hauls
- Use onboard computer, GPS and logging
Truck Driver
Western Flyer Express
12.2015 - 06.2016
- Class A CDL
- Safely drive truck
- Pick up and deliver loads in OK, TX, KS, MO and AR
- Unload and load at times, using forklifts, manual and electric pallet jacks
- Secure loads properly
- Help maintain equipment
- Use GPS, computers and logging devices
Truck Driver
Greatwide
11.2012 - 12.2015
- Truck driver
- Class A CDL
- Safely drive truck
- Help maintain truck and safety equipment
- Haul groceries from AWG DC to grocery stores in OK, TX, AR, MO & KS
- Unload using forklifts, power and manual pallet jacks
- Making sure loads are safely secured
- Pick up back hauls
- Use onboard computer, GPS and logging devices
Customer Service Rep
Advanced Body Scan
07.2009 - 11.2012
- Responded to customer requests for products, services, and company information.
Education
High school -
Hernando high school
Brooksville, FL06.1986
Skills
- Customer service
- Forklift
- Computer skills
- Problem solving
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Call management
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CDL A, 8/01/96, Present
- Forklift Certification, 01/01/00, Present
Timeline
Customer Service Representative
Alorica Inc
10.2021 - 12.2024
Truck Driver
Ursa Major Corporation
07.2017 - 03.2020
Truck Driver
Stout Transportation
05.2017 - 07.2017
Truck Driver
Clay Ranch Trucking
12.2016 - 05.2017
Truck Driver
Adventure Enterprises
09.2016 - 12.2016
Truck Driver
Greatwide
06.2016 - 09.2016
Truck Driver
Western Flyer Express
12.2015 - 06.2016
Truck Driver
Greatwide
11.2012 - 12.2015
Customer Service Rep
Advanced Body Scan
07.2009 - 11.2012
- CDL A, 8/01/96, Present
- Forklift Certification, 01/01/00, Present
High school -
Hernando high school
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