Steven Jefferys
Burnet
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Parts Manager
United Ag & Turf
08.2022 - Current
- Trained and mentored staff on best practices for parts management and customer service.
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Streamlined order fulfillment processes, improving turnaround times for customer requests.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Supervised and trained staff on product knowledge and customer service.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
Parts Specialist
Austin Turf and Tractor
04.2015 - 08.2022
- Managed inventory levels to ensure timely availability of parts for repair and maintenance operations.
- Collaborated with technicians to identify parts requirements and facilitate efficient procurement processes.
- Trained new team members on systems and procedures to optimize workflow within the parts department.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Accessory Sales Rep
Advance Battery Co
01.2015 - 05.2015
- Developed comprehensive product knowledge to effectively address customer inquiries and concerns.
General Manager
Factory Motor Parts
12.2013 - 12.2014
- Developed and implemented strategies to increase sales and profitability.
Commercial Sales Manager
AutoZone
02.2003 - 09.2013
- Led strategic sales initiatives to enhance market penetration and drive revenue growth.
- Collaborated with cross-functional teams to streamline operations and improve customer satisfaction.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
Education
Associate's degree - Automobile/Automotive Mechanics Technology/Technician
TSTC Waco
01-2002
Diploma - General Studies
Round Rock High School
01-2000
Skills
- Customer Satisfaction
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Vendor relations
- Inventory auditing
- Forklift operation
- Client relations
Languages
English
Timeline
Parts Manager
United Ag & Turf
08.2022 - Current
Parts Specialist
Austin Turf and Tractor
04.2015 - 08.2022
Accessory Sales Rep
Advance Battery Co
01.2015 - 05.2015
General Manager
Factory Motor Parts
12.2013 - 12.2014
Commercial Sales Manager
AutoZone
02.2003 - 09.2013
Diploma - General Studies
Round Rock High School
Associate's degree - Automobile/Automotive Mechanics Technology/Technician
TSTC Waco