Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mingzhi Jiang

San Jose,CA

Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Roku Training Representative

Premium Retail Services Inc
San Jose, CA
04.2023 - Current
  • Provided one-on-one coaching sessions with struggling employees.
  • Evaluated effectiveness of training programs and made recommendations for improvement.
  • Analyzed data from surveys and interviews regarding employee satisfaction with training materials.
  • Recommended additional resources or tools that could enhance the quality of instruction provided.
  • Monitored progress of learners during their coursework and offered guidance as needed.

Project Team Member

Best Buy
01.2023 - 04.2023
  • Coordinated project meetings with stakeholders and team members to ensure all parties were informed of progress and timelines.
  • Provided support to Project Manager in assessing potential risks and developing mitigation strategies.
  • Assisted in preparing weekly status reports summarizing the progress of projects against established goals and objectives.
  • Facilitated resolution of conflicts between team members by identifying root causes and proposing solutions.
  • Maintained accurate records of all activities related to assigned projects including changes made during execution phase.
  • Handled daily email and phone interactions with clients to provide updates on projects and handle issues.

Merchandiser

BDSmktg
San Jose, CA
07.2022 - 01.2023
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Organized displays according to company standards and specifications.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Assisted customers with locating desired items within store locations.
  • Maintained a clean and organized work environment at all times.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

Outside Sales Representative

AT&T
San Francisco, CA
09.2021 - 07.2022
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Conducted market research to identify new opportunities and develop target customer profiles.
  • Maintained knowledge of current product offerings and pricing structures.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Built relationships with customers to encourage repeat business.

Field Sales Representative

BDSmktg / Motorola Mobility
San Jose, CA
05.2021 - 08.2021
  • Developed and implemented strategies to maximize sales performance.
  • Conducted market research activities to identify prospective customers and their needs.
  • Established relationships with potential clients through cold calling and networking events.
  • Conducted market research to identify trends and customer needs.
  • Identified opportunities for process improvements across the organization.
  • Generated leads through direct contact with customers and online sources.

Assistant Store Manager

AT&T My Wireless Group
Fremont, CA
05.2018 - 05.2021
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Retail Sales Associate

Cricket Wireless
San Jose, CA
09.2017 - 04.2018
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Generated brand awareness and positive product impressions to increase sales.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.

Education

Bachelor of Arts - Geography

San Jose State University
San Jose, CA
12-2025

Geography

De Anza College
Cupertino, CA
06-2022

Skills

  • Stock management
  • Issue resolution
  • Strategic Planning
  • Customer relations
  • Sales Techniques
  • Business Development
  • Bilingual
  • BI dashboards
  • Workflow Analysis
  • Audit Support
  • Business Intelligence
  • Incident Reporting
  • Process Improvements

Timeline

Roku Training Representative

Premium Retail Services Inc
04.2023 - Current

Project Team Member

Best Buy
01.2023 - 04.2023

Merchandiser

BDSmktg
07.2022 - 01.2023

Outside Sales Representative

AT&T
09.2021 - 07.2022

Field Sales Representative

BDSmktg / Motorola Mobility
05.2021 - 08.2021

Assistant Store Manager

AT&T My Wireless Group
05.2018 - 05.2021

Retail Sales Associate

Cricket Wireless
09.2017 - 04.2018

Bachelor of Arts - Geography

San Jose State University

Geography

De Anza College
Mingzhi Jiang