Steven Johnson
Bessemer City,NC
Summary
Experienced Sales and Finance Manager with a proven record in relationship building, team coaching, and closing deals. Skilled in client relationship management, sales tracking, and driving performance through effective leadership.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Manager
Flow Honda
07.2025 - Current
- Managed daily showroom sales activities to support customer engagement and deal progression.
- Reviewed customer needs and matched product features to improve purchase confidence.
- Trained sales staff on product knowledge, CRM updates, and closing techniques.
- Coordinated finance, inventory, and sales teams to streamline vehicle delivery process.
- Monitored lead follow-up to maintain consistent pipeline activity and response time.
- Resolved customer concerns during negotiation to support satisfaction and deal completion.
- Prepared sales reports and tracked performance trends to guide team priorities.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Finance Manager
Salinas Honda
08.2012 - 02.2025
- Directed F&I operations, ensuring compliant contract processing, lender submissions, and deal funding accuracy.
- Negotiated finance terms with lenders, aligning approvals with customer needs and dealership profitability.
- Reviewed deal jackets for completeness, resolving discrepancies before forwarding files to accounting and titling.
- Trained sales and finance staff on menu presentation, product disclosure, and compliance requirements.
- Structured finance and lease options to align customer needs with dealership lending guidelines.
- Reviewed credit applications, verified documentation, and prepared compliant deal packages for lender approval.
- Processed vehicle registrations, title transfers, and renewals with accurate documentation and compliance.
- Verified ownership records, lien releases, and supporting paperwork to prevent processing delays.
- Coordinated communication with customers, lenders, and state agencies to resolve title discrepancies.
Education
High School Diploma -
Bessemer City High School
Bessemer City, NCSkills
- Sales expertise
- Sales strategy development
- Sales processes
- Performance management
- Communication skills
- Product knowledge
- Sales acumen
- Client management
- Sales strategy
- Presentation skills management
- Sales performance tracking
- Target setting
- Goal setting
Certification
- CNP - Certified Notary Public
Timeline
Sales Manager
Flow Honda
07.2025 - Current
Finance Manager
Salinas Honda
08.2012 - 02.2025
High School Diploma -
Bessemer City High School