Steven Keach
DeLand
Summary
Experienced Delivery Manager with a successful history at Miller Brothers Giant Tire Service, focused on enhancing project delivery and customer satisfaction. Demonstrated skills in stakeholder communication and route optimization contributed to a notable decline in customer complaints and improved operational efficiency through effective team collaboration and preventive maintenance.
Overview
18
18
years of professional experience
Work History
Delivery Manager
Miller Brothers Giant Tire Service
02.2022 - Current
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
Yard Manager
Miller Brothers Giant Tire Service
02.2022 - Current
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
- Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
Tire Technician
Miller Brothers Giant Tire Service
02.2008 - Current
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Secured repeat business, providing exceptional service and follow-up care.
- Educated customers about tire maintenance, repair and replacement.
Education
Associate in Mechanics - Mechanical Engineering
Seminole State College of Florida
Sanford, FL09-1981
High School Diploma -
Seminole High School
Sanford, FL06-1979
Seminole State College of Florida
Skills
Preventive Maintenance
Additional Information
- Driven Semi/Tractor Trailers at Steven's Transport
Timeline
Delivery Manager
Miller Brothers Giant Tire Service
02.2022 - Current
Yard Manager
Miller Brothers Giant Tire Service
02.2022 - Current
Tire Technician
Miller Brothers Giant Tire Service
02.2008 - Current
Associate in Mechanics - Mechanical Engineering
Seminole State College of Florida
High School Diploma -
Seminole High School
Seminole State College of Florida