Steven Labac
Houston,TX
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Social Beer Garden
04.2024 - 11.2024
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs
- Monitored customer feedback to identify areas for improvement, and implement appropriate action plans
- Resolved customer complaints in a timely manner while maintaining a professional demeanor
- Organized special events to drive business growth
Account Manager
Texas Independent Breweries Firm
07.2023 - 04.2024
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement
- Coordinated with logistics teams to ensure timely delivery of products to customers
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly
Operations Manager
TutorVille
02.2023 - 05.2023
- Addressed customer concerns with suitable solutions
- Developed and implemented operational procedures to ensure quality standards are met
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Responded to information requests from superiors, providing specific documentation
Owner/Director of Operations
Craft Beer Cellar Houston
03.2015 - 07.2022
- Executed statistical analyses to meet operational and forecasting requirements
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Developed strategic plans to increase profitability and efficiency
- Implemented campaigns and promotions to help with developing goods and services
Owner/Operator
Craft Beer Cellar Columbia
03.2014 - 08.2016
- Developed and implemented recruitment strategies to onboard initial personnel
- Maintained comprehensive administrative records to track operational performance
- Built essential processes for business functionalities
- Mitigated business risks by working closely with staff members and assessing performance
- Developed business plan and budget to maximize profitability
Sales Associate
Winhere Auto Parts
09.2009 - 08.2014
- Engaged with customers to build rapport and loyalty
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Education
Bachelor of Arts - Political Science
University of Missouri
Columbia, MO08-2008
Skills
- Operations management
- Entrepreneurial Initiatives
- Excellent verbal and written communication
- Staff development
- Analytical Problem Solver
- Sales expertise
- Customer relationship management (CRM)
- International business
Certification
- Food Manager Certification
- Certified Beer Server
- TABC Servsafe Certification
Languages
Chinese (Mandarin)
Elementary
Spanish
Elementary
Interests
- 3-D Printing
- Blockchain Technology and Cryptocurrency
- Poker
- Reading
- Strategy Games
Timeline
Assistant General Manager
Social Beer Garden
04.2024 - 11.2024
Account Manager
Texas Independent Breweries Firm
07.2023 - 04.2024
Operations Manager
TutorVille
02.2023 - 05.2023
Owner/Director of Operations
Craft Beer Cellar Houston
03.2015 - 07.2022
Owner/Operator
Craft Beer Cellar Columbia
03.2014 - 08.2016
Sales Associate
Winhere Auto Parts
09.2009 - 08.2014
- Food Manager Certification
- Certified Beer Server
- TABC Servsafe Certification
Bachelor of Arts - Political Science
University of Missouri
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