Steven Lama
Smithfield,RI
Summary
Results-driven Business Banking Professional with over 10 years of experience in the financial industry, including leadership roles in management and business banking. Proven track record of delivering exceptional customer service, cultivating strong client relationships, and driving business growth. Adept at identifying client needs, offering tailored financial solutions, and ensuring long-term customer satisfaction.
Overview
22
22
years of professional experience
Work History
Director, Banking Center Manager
Webster Bank
10.2017 - Current
- Managed day to day operations
- Community relations
- Proficient in handling meetings Training, Scheduling, leading & controlling organizational resources. Revenue, sales, customer satisfaction.
Branch Manager
Citizens Bank
01.2015 - 10.2017
- Managed day to day operations
- Proficient in handling meetings Training, Scheduling, leading & controlling organizational resources. Revenue, sales, customer satisfaction.
- Utilizing P&L to full potential to make business grow.
- Hiring and developing employees
Store Manager
Lowes Home Improvement
08.2003 - 01.2015
- Managed day to day operations on the sales floor
- Utilize the open-door policy, resolve issue by effective communication
- Manage the inventory for Four department of a Lowe’s store
- Managing a commercial sales team
Education
Associate of Arts - Human Services, General Studies
Community Collage Of Rhode Island
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Creativity and innovation
Language
Bi-lingual: Spanish/English - Speak and write fluently
Timeline
Director, Banking Center Manager
Webster Bank
10.2017 - Current
Branch Manager
Citizens Bank
01.2015 - 10.2017
Store Manager
Lowes Home Improvement
08.2003 - 01.2015
Associate of Arts - Human Services, General Studies
Community Collage Of Rhode Island
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